Telephone us on 0300 123 1222 24 hours a day.
Between 8.00am and 6.00pm, Monday to Friday, our Customer Services Team are available to help you.
Outside of these hours, our out of hours service is available to help you with any emergencies or general enquiries.
Textphone (Minicom) for customers with hearing difficulties: 0300 123 3005
or, for non-emergency enquiries, click here to fill in our online form

Choice Based Letting

What is Choice Base Lettings?


Many social landlords now let their properties through Choice Based Lettings (CBL) schemes. Rather than applicants being allocated a home, CBL allows people on the housing register to show an interest in an individual property, rather than being made an offer. Available properties are advertised in a variety of ways dependent on the CBL scheme in question. Applicants are able to bid on the properties that they want to live in and the property is let to the person with the highest priority.

Why change to Choice Based Lettings Scheme?


The Government requires all Councils who currently allocate properties to introduce a CBL scheme by 2010. Registered social landlords like Muir are encouraged to join CBL schemes to extend choice to housing applicants. It is hoped that CBL will improve the way in which properties are currently allocated by:

  • Allowing people to make decision over where they live
  • Helping to create sustainable communities where people have chosen to live
  • Encouraging the effective use of the limited council and housing Stock


Muir Group is involved in CBL schemes in the following areas:




If you are not interested in any of the areas listed above, you will need to fill out our housing application form.



Apply online by clicking here, or download a PDF copy of our application form.