Rent and Money Matters
Muir Group residents pay us a
weekly affordable rent for the period of their tenancy, in exchange for a home and a housing and maintenance service.
Residents on a lower income, including residents who are working, may be entitled to
Housing Benefit.
Their rent, or part of it, may be paid for them by their local authority. Our income management officers can provide advice and assess any possible entitlement to housing benefit.
Seven ways to pay your rent
Residents can make payments into their rent account by a variety of methods including:
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Direct Debit. Again, please ask your income management officer for more information.
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Over the telephone by debit or credit card by phoning 0844 557 8321. Please have your rent payment card handy.
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Via the internet (for debit and credit card payments), by clicking the allpayments logo on the left hand side of this page, or the homepage, or by going to www.allpayments.net. Please have your rent payment card handy.
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Over the counter at any store with a PayPoint facility using a rent payment card (for cash payments).
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Over the counter at all post offices with a rent payment card (by cash, cheque or debit card).
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We accept cheques and postal orders at all area offices, but please allow three working days for the payment to reach your account. All cheques and postal orders should have your tenant reference number and address on the back to make sure that the money reaches the right account. Please do not send cash in the post.
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Standing order. For details of this, please ask your income management officer via 0300 123 1222.
You can now pay your rent by text from your mobile phone
You can now pay your rent or service charges by text from your mobile phone anytime, anyplace, anywhere...
This payment method is in addition to all other payment methods available from allpay, and is available 24 hours a day, 7 days a week.
All you need is a UK-registered mobile phone, a valid allpay swipe card and a current debit or credit card.
How it works:
You will need to complete a brief registration online, at
www.allpayments.net/textpay, to link your mobile to your swipe card and payment card.
Once you receive a text message confirming your registration, you can start texting.
Compose your text message following the guidelines below:
PAY - Your text message MUST ALWAYS start with the word ‘Pay’. If this is not included the payment will be rejected.
RENT - After the word ‘Pay’, your text message must say ‘Rent’.
AMOUNT - Your text message must include the amount of money that you wish to pay including a decimal point, (ie 1.50 means £1.50).
XXXX - Your text message must finish with the last 4 digits of your Debit or Credit card.
SEND - your text message to
81025 to make your payment.
...AND FINALLY – Once you have finished composing your text message and sent it, you should receive a text message in reply, usually within 3 minutes, to tell you whether or not your payment has been successful.
For further details on how to use this payment method, call Muir’s customer services team on
0300 123 1222 or go to
www.allpayments.net/textpay Texts will be charged at your normal text rate depending on your mobile provider.
Advice & Information
Muir Group has a specialist income management team to deal with all rent and benefit issues and advice. If you have any concerns, queries or questions then don't hesitate to contact your
income management officer via
0300 123 1222. The team are on hand to provide you with any information about your rent account and can give you up to date balance information..
