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Customer Information

Many of the publications in this section are in pdf format: you can download a pdf reader here .

Residents Handbook PDF 4048kb (4MB)

Customer Service Charter PDF 1,856kb

Voice

Summer 2008  (PDF 1.2mb)



Summer 2008 - Insert 1  (PDF 92kb)



Summer 2008 - Insert 2  (PDF 234kb)



Spring 2008  (PDF 3mb)



Spring Insert 2008  (PDF 0.5mb)



Winter 2007  (PDF 4mb)


Summer 2007  (PDF 3.6mb)

Winter 2006  (PDF 2.8mb)


Summer 2006  (PDF 3.6mb)

Winter 2005  (PDF 2.8mb)

Summer 2005 (PDF 992kb)
Factsheets


Asbestos  PDF 443kb


Anti Social Behaviour  PDF 406kb

Complaints  PDF 511kb

Domestic Violence  PDF 410kb

Ending your Tenancy PDF 1.5mb

Gas Safety  PDF 732kb

Reporting Homophobic or Transphobic Incidents  PDF 913kb

Housing Options PDF 235kb

How to Apply for Housing with Muir Group PDF 390kb

Paying your Rent PDF 686kb

Reporting Racist Incidents PDF 403kb

Resident Involvement PDF 560kb

Resident Involvement Statement

Resident Involvement Statement PDF 1381kb

Additional Customer Information


Think Tank PDF 435kb


Key Performance Indicators 04-05 PDF 358kb

Key Performance Indicators 05-06 PDF 712kb
Key Performance Indicators 06-07 PDF 700kb