Telephone us on 0300 123 1222 24 hours a day.
Between 8.00am and 6.00pm, Monday to Friday, our Customer Services Team are available to help you. Outside of these hours, our out of hours service is available to help you with any emergencies or general enquiries. Textphone (Minicom) for customers with hearing difficulties: 0300 123 3005 or, for non-emergency enquiries, click here to fill in our online form

Customer Information




Many of the publications in this section are in pdf format: you can download a pdf reader here .

Equality and Diversity Report Equality and Diversity Report 2009-2010 Resident Involvement Statement 09-10
Equality and Diversity Report 2008-2009 Equality and Diversity Report 2009-2010 Resident Involvement Statement 09-10
Status Survey 2011 Summary Involving People Strategy Single Equality Scheme Customer Service Charter
Status Survey 2011 Summary Involving People Strategy Single Equality Scheme Customer Service Charter
Annual Report 2010-2011
Annual Report 2010-2011

Respond with Respect


Responding to customers with respect fundamentally underpins our commitment to customer service excellence.

In response to customer feedback, we’ve developed a Respond with Respect code of conduct for staff to help us achieve excellent customer service.

To view our Respond with Respect poster, click here.