Telephone us on 0300 123 1222 24 hours a day.
Between 8.00am and 6.00pm, Monday to Friday, our Customer Services Team are available to help you.
Outside of these hours, our out of hours service is available to help you with any emergencies or general enquiries.
Textphone (Minicom) for customers with hearing difficulties: 0300 123 3005
or, for non-emergency enquiries, click here to fill in our online form

Customer Information

Many of the publications in this section are in pdf format: you can download a pdf reader here .

Annual Review 08/09	Key Performance Indicators 06-07	Key Performance Indicators 05-06	Key Performance Indicators 04-05
Resident Satisfation Survey 2007	Resident Involvement Statement 09-10	Customer Service Charter	Single Equality Scheme
Involving People Strategy	Equality and Diversity Report 2008-2009

Respond with Respect

Responding to customers with respect fundamentally underpins our commitment to customer service excellence.

In response to customer feedback, we’ve developed a Respond with Respect code of conduct for staff to help us achieve excellent customer service.

To view our Respond with Respect poster, click here.