Call our Customer Services Team on 0300 123 1222
(lines are open 8am – 6pm Monday to Friday)
Textphone (Minicom) for customers with hearing difficulties: 0300 123 3005
Our out of hours emergency number is: 0845 601 3105
or, for non-emergency enquiries, click here to fill in our online form

Customer Information

Many of the publications in this section are in pdf format: you can download a pdf reader here .

Annual Review 08/09 Key Performance Indicators 06-07 Key Performance Indicators 05-06 Key Performance Indicators 04-05
Annual Review 08/09 Key Performance Indicators 06-07 Key Performance Indicators 05-06 Key Performance Indicators 04-05
Resident Involvement Statement ThinkTank Handbook Customer Service Charter Residents Handbook
Resident Satisfation Survey 2007 ThinkTank Handbook Customer Service Charter Residents Handbook
Involving People Strategy Resident Involvement Statement 09-10 Equality and Diversity Report Single Equality Scheme
Involving People Strategy Resident Involvement Statement 09-10 Equality and Diversity Report 2008-2009 Single Equality Scheme


Respond with Respect


Responding to customers with respect fundamentally underpins our commitment to customer service excellence.

In response to customer feedback, we’ve developed a Respond with Respect code of conduct for staff to help us achieve excellent customer service.

To view our Respond with Respect poster, click here.