Telephone us on 0300 123 1222 24 hours a day.
Between 8.00am and 6.00pm, Monday to Friday, our Customer Services Team are available to help you. Outside of these hours, our out of hours service is available to help you with any emergencies or general enquiries. Textphone (Minicom) for customers with hearing difficulties: 0300 123 3005 or, for non-emergency enquiries, click here to fill in our online form

Mission and Structure




Muir Group has a governance structure in place to ensure the highest standard of operations and values and the best possible service to customers, as well as delivering strategic direction, development of new housing schemes and compliance with government requirements and priorities.

Muir Group regards effective governance as crucial and complies with the National Housing Federation's Code of Governance.

Muir Group has a clear and ambitious vision for the future, a strategy in place to deliver it, and an effective mission to provide the highest service standards.

The Board

The role of Board members  is vitally important in providing strategic direction and ensuring adherence to Muir Group’s values. Members provide their time and expertise to ensure the highest standards of accountability and probity across all activities. 


Muir Group governance structure