Call our Customer Services Team on 0300 123 1222
(lines are open 8am – 6pm Monday to Friday)
Textphone (Minicom) for customers with hearing difficulties: 0300 123 3005
Our out of hours emergency number is: 0845 601 3105
or, for non-emergency enquiries, click here to fill in our online form

Involving People



We know that involving people in the way we review and plan our service delivery is the best way to improve those services so that they meet your needs and expectations.

Getting involved is your opportunity to tell us what you think! Good or bad, and to influence the decisions that are made about your homes and the communities you live in. It’s a real chance to have your say and make it count!

By understanding your needs and thoughts, we can continue to improve services.

There are lots of ways you can get involved. The following guides for each involvement will be released soon...

  • Becoming a Board member
  • Regional resident forums
  • Service Improvement Groups
  • Resident Inspectors
  • Think Tank
  • Voice Editorial Team
  • How to start up a resident or community group
  • Resident Champions
  • Young People's Task Force
  • Have your say cards
  • Training opportunities with Muir


If you would like to know more, please contact us on: 0300 123 1222

Over the last 2 years we have worked with Muir residents to develop a number of documents that shape the way we involve you. Over the next year we will review those documents to make sure they are still relevant.

Involving people strategy

Resident involvement statement

Involving people fact sheet - coming soon!

Tenant Services Authority

National Tenant Voice

Resident Involvement Packs


All of our residents were recently sent an information pack from Muir Group, featuring a number of leaflets demonstrating different ways to get involved.

From being a member of one of our Service Improvement Groups or Residents Forums, to resident training and more. There are also ways that young people can get involved, and in particular, our Young People's Task Force is always looking for new members.

To download and view the leaflets that went out in the pack, please click on one of the following options:






Think Tank ThinkTank PDF 560kb


Resident Involvement Statement Resident Involvement Statement 09-10 PDF 560kb