Telephone us on 0300 123 1222 24 hours a day.
Between 8.00am and 6.00pm, Monday to Friday, our Customer Services Team are available to help you.
Outside of these hours, our out of hours service is available to help you with any emergencies or general enquiries.
Textphone (Minicom) for customers with hearing difficulties: 0300 123 3005
or, for non-emergency enquiries, click here to fill in our online form
Contact Us
There a number of ways to contact Muir Group:
1. Telephone us on 0300 123 1222 24 hours a day.
Between 8.00am and 6.00pm, Monday to Friday, our Customer Services Team are available to help you.
Outside of these hours, our out of hours service is available to help you with any emergencies or general enquiries.
2. By text phone (minicom) on: 0300 123 3005, or text relay service on 18001 followed by the number you wish to contact
3. Write to us at Muir Group Housing Association Ltd, PO BOX 136, Frodsham, WA6 1AW
4. Visit the area office nearest you from the list below.
5. Fill out one of our enquiry forms. Select from the drop down list below and click 'Go' to be taken to the correct form.
Old Government House,
Dee Hills Park,
Chester,
CH3 5AR
Telephone 0300 123 1222
Facsimile 01244 404030
Open 9am – 5pm Monday to Friday
Please note there is limited parking available at our Head Office. There are public car parks available at Steam Mill Street and Hoole Lane (HBOS site). Please contact the office prior to your visit for further guidance and if you require special arrangements for disabled parking
Area offices
Blackpool
67 Chepstow Road
Blackpool
Lancashire
FY3 7PH
Telephone 0300 123 1222
Facsimile 01244 404020
Opening times - 9am to 5pm, Monday to Thursday, and 9am to 4.30pm on Fridays.
Please note that the office is shared with Blackpool Coastal Housing. On road parking is available.
Burnley
2nd Floor
Lodge House
Lodge Square
Cow Lane
Burnley
BB11 1NW
Telephone 0300 123 1222
Facsimile 01244 404021
Opening times - 9am to 5pm, Monday, Wednesday and Friday. This office is closed on Tuesdays and Thursdays, but visits can be made by prior appointment on these days.
Parking is available outside the office via a pay and display carpark.
Glebe Green
28 Vauxhall Way
Glebe Green
Winsford
Cheshire
CW7 1NG
Telephone 0300 123 1222
Facsimile 01244 404023
Opening times - 10am to 5pm, Monday, Tuesday and Thursday. This office is closed on Wednesdays and Fridays, but visits can be made by prior appointment on these days
On road parking is available.
Helsby
Oakmere House
Mere's Edge
Chester Road
Helsby
Cheshire
WA6 0DJ
Telephone 0300 123 1222
Facsimile 01244 404026
Opening times - 9am to 5pm, Monday to Friday.
Parking is available outside the office in a free car park. Visitor spaces are clearly marked.
Opening times - 9am to 5pm, Monday, Wednesday and Friday. The office is closed on Tuesdays and Thursdays, but visits can be made by prior appointment on these days.
Parking is limited outside the office. You may need to contact the office prior to your visit if you need to park outside the office for mobility reasons.
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