Call our Customer Services Team on 0300 123 1222
(lines are open 8am – 6pm Monday to Friday)
Textphone (Minicom) for customers with hearing difficulties: 0300 123 3005
Our out of hours emergency number is: 0845 601 3105
or, for non-emergency enquiries, click here to fill in our online form

Customer Factsheets

Below you will find all of the factsheets that Muir has produced to help you in as many ways as possible during your residency with us.

The factsheets are persented here in PDF format, and to read them you may need to download a PDF reader. You can download one here .

Our factsheets are also available in pre-printed hardcopies. If you would prefer to receive one of the factsheets in this format, please contact our Customer Services Team. Feel free to use our handy General Enquiry Form to make your request.

Asbestos Factsheet Antisocial Behaviour Factsheet Complaints Fact Sheet
Asbestos - 2mb Antisocial Behaviour - 2.2mb Dealing With Complaints, Compliments, Comments, and Suggestions - 3mb
Domestic Violence Factsheet End Your Tenancy Factsheet Gas Factsheet
Domestic Violence - 1.9mb Ending Your Tenancy - 2.6mb Gas Safety - 1.7mb
Reporting Homophobic or Transphobic Incidents Factsheet Housing Options Factsheet How to Apply Factsheet
Reporting Homophobic or
Transphobic Incidents - 1mb 		Housing Options - 1.8mb How to Apply for Housing
with Muir Group - 1.8mb
Paying Your Rent Factsheet Racism Factsheet Resident Involvement Factsheet
Paying Your Rent - 1.7mb Reporting Racist Incidents
- 1.7mb 		Resident Involvement - 600kb
Compensation Factsheet Lettable Standards Factsheet
Compensation - 440kb Lettable Standards
- 333kb