Telephone us on 0300 123 1222 24 hours a day.
Between 8.00am and 6.00pm, Monday to Friday, our Customer Services Team are available to help you. Outside of these hours, our out of hours service is available to help you with any emergencies or general enquiries. Textphone (Minicom) for customers with hearing difficulties: 0300 123 3005 or, for non-emergency enquiries, click here to fill in our online form

Customer Factsheets




We have produced a range of factsheets covering all aspects of applying for, and living in, a Muir Group home. Our factsheets combine together to form our Residents Handbook.

The factsheets are in PDF format, and to read them you may need to download a PDF reader. You can download one here .

If you would prefer to receive a printed copy of any of our factsheets, please contact our Customer Services Team on 0300 123 1222, or use our online general enquiry form.

About Muir Factsheet About Muir Factsheet

PDF LogoDownload PDF (2.9mb)
Aids and Adaptations Factsheet Aids and Adaptations Factsheet

PDF LogoDownload PDF (4.7mb)
Asbestos Factsheet Asbestos Factsheet

PDF LogoDownload PDF (4mb)
Anti-social Behaviour Factsheet Anti-Social Behaviour Factsheet

PDF LogoDownload PDF (3mb)
Compensation Factsheet Compensation Factsheet

PDF LogoDownload PDF (3mb)
Condensation and Mould Factsheet Condensation and Mould Factsheet

PDF LogoDownload PDF (3.9mb)
Contacting Us Factsheet Contacting Us Factsheet

PDF LogoDownload PDF (4.1mb)
Customer Feedback Factsheet Customer Feedback Factsheet

PDF LogoDownload PDF (4.1mb)
Domestic Violence Factsheet Domestic Violence Factsheet

PDF LogoDownload PDF (4.5mb)
Equality and Diversity Factsheet Equality and Diversity Factsheet

PDF LogoDownload PDF (3.5mb)
Estate Management Factsheet Estate Management Factsheet

PDF LogoDownload PDF (4mb)
Friends of Muir Group Factsheet Friends of Muir Group Factsheet

PDF LogoDownload PDF (4.9mb)
Gas Safety Factsheet Gas Safety Factsheet

PDF LogoDownload PDF (3.9mb)
Hate Crime Factsheet Hate Crime Factsheet

PDF LogoDownload PDF (4.3mb)
Helping Us To Help You Factsheet Helping Us To Help You Factsheet

PDF LogoDownload PDF (3.9mb)
How to Apply for Housing with Muir Group Factsheet How to Apply for Housing with Muir Group Factsheet

PDF LogoDownload PDF (4.8mb)
Coming Soon Involving People Factsheet

PDF LogoDownload PDF (5mb)
Lettable Standards Factsheet Lettable Standards Factsheet

PDF LogoDownload PDF (4.6mb)
Moving In Factsheet Moving In Factsheet

PDF LogoDownload PDF (3.6mb)
The Muir Standard - Improvements to your Home Factsheet The Muir Standard - Improvements to your Home Factsheet

PDF LogoDownload PDF (4mb)
Paying Your Rent Factsheet Paying Your Rent Factsheet

PDF LogoDownload PDF (5mb)
Recharges Factsheet Recharges Factsheet

PDF LogoDownload PDF (4mb)
Repairs Factsheet Your Repairs Factsheet

PDF LogoDownload PDF (4.8mb)
Safety and Security in your Home Factsheet Safety and Security in your Home Factsheet

PDF LogoDownload PDF (3.8mb)
Starter Tenancies Factsheet Starter Tenancies Factsheet

PDF LogoDownload PDF (3.9mb)
Coming Soon Supported Housing Factsheet

PDF LogoDownload PDF (4.2mb)
Coming Soon Think Tank Factsheet

PDF LogoDownload PDF (2.5mb)
Working with Vulnerable People Factsheet Working with Vulnerable People Factsheet

PDF LogoDownload PDF (3.6mb)
Your Tenancy Factsheet Your Tenancy Factsheet

PDF LogoDownload PDF (4.7mb)