Telephone us on 0300 123 1222 24 hours a day.
Between 8.00am and 6.00pm, Monday to Friday, our Customer Services Team are available to help you.
Outside of these hours, our out of hours service is available to help you with any emergencies or general enquiries.
Textphone (Minicom) for customers with hearing difficulties: 0300 123 3005
or, for non-emergency enquiries, click here to fill in our online form

Customer Factsheets

Below you will find all of the factsheets that Muir has produced to help you in as many ways as possible during your residency with us.

The factsheets are presented here in PDF format, and to read them you may need to download a PDF reader. You can download one here .

Our factsheets are also available in pre-printed hardcopies. If you would prefer to receive one of the factsheets in this format, please contact our Customer Services Team. Feel free to use our handy General Enquiry Form to make your request.

About Muir Factsheet About Muir Factsheet

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Aids and Adaptations Factsheet Aids and Adaptations Factsheet

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Asbestos Factsheet Asbestos Factsheet

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Anti-social Behaviour Factsheet Anti-Social Behaviour Factsheet

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Compensation Factsheet Compensation Factsheet

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Condensation and Mould Factsheet Condensation and Mould Factsheet

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Contacting Us Factsheet Contacting Us Factsheet

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Customer Feedback Factsheet Customer Feedback Factsheet

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Domestic Violence Factsheet Domestic Violence Factsheet

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Equality and Diversity Factsheet Equality and Diversity Factsheet

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Estate Management Factsheet Estate Management Factsheet

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Friends of Muir Group Factsheet Friends of Muir Group Factsheet

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Gas Safety Factsheet Gas Safety Factsheet

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Hate Crime Factsheet Hate Crime Factsheet

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Helping Us To Help You Factsheet Helping Us To Help You Factsheet

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How to Apply for Housing with Muir Group Factsheet How to Apply for Housing with Muir Group Factsheet

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Coming Soon Involving People Factsheet

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Lettable Standards Factsheet Lettable Standards Factsheet

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Moving In Factsheet Moving In Factsheet

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The Muir Standard - Improvements to your Home Factsheet The Muir Standard - Improvements to your Home Factsheet

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Paying Your Rent Factsheet Paying Your Rent Factsheet

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Recharges Factsheet Recharges Factsheet

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Repairs Factsheet Your Repairs Factsheet

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Safety and Security in your Home Factsheet Safety and Security in your Home Factsheet

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Starter Tenancies Factsheet Starter Tenancies Factsheet

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Coming Soon Supported Housing Factsheet

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Coming Soon Think Tank Factsheet

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Working with Vulnerable People Factsheet Working with Vulnerable People Factsheet

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Your Tenancy Factsheet Your Tenancy Factsheet

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