Dealing with Trouble
Anti Social Behaviour
Racist & Hate Crimes
Muir Group has a dedicated team of community housing officers,
each of whom manages a patch of properties and is responsible for the following:
Allocating and letting properties which become empty
Dealing with all issues relating to your tenancy, home and
neighbourhood
Dealing with nuisance and
anti-social behaviour.
Dealing with domestic violence, racist and other hate crimes
Getting residents involved
in how their home and neighbourhood is managed
Delivering
community development
events and projects.
If you have a query, try calling our
customer services team on 01928 728000:
if they cannot help they will pass your query on to another member of staff who
can.
Contact your
area office
or
let us know
if you would like to meet with your community housing officer to discuss any issues
relating to your tenancy, home or neighbourhood.
Anti-social behaviour
Muir Group will not tolerate anti-social behaviour (ASB), people or groups who cause
a nuisance or annoyance; not only on our own housing schemes but also in the wider
communities in which we operate. We are fully aware of the misery that the unacceptable
behaviour of a few can cause to the majority of people who just want to live peacefully
in their homes.
If you are experiencing nuisance or anti-social behaviour, contact
your
Area Office
immediately. If the incidents are serious contact your local police station immediately.
As each incident or problem is different, we first assess the problem and then agree
a suitable
action plan to deal with it. Recent legislation has
given housing associations more powers to tackle anti-social behaviour.
Proactive prevention
This issue is not just about punishing those that cause a nuisance. Muir
Group is also proactive in trying to prevent anti-social behaviour on its housing
schemes. Working in partnership with local authorities, police and other agencies
has had an unprecedented effect on some of our neighbourhoods.
If you are the victim of nuisance or anti-social behaviour please don't suffer in
silence. We need to know so that we can help.
For more information on how Muir Group deals with nuisance and anti-social behaviour
please see our
Anti-social behaviour factsheet, or read our
strategy and procedure for dealing with anti-social behaviour.
1 Statement of policy on anti social behaviour
(Appendix)
2 Statement of procedures on anti social behaviour
(Appendix)
3 Summary of policy & procedures for dealing with anti social behaviour
Racist and Hate crimes
Muir Group staff are trained to help victims of
racist incidents
or hate crimes including
domestic violence and
homophobic or transphobic harassment.
If you feel you are a victim of these crimes, contact the police
to report the incident or explain your problem. You should also contact your Community Housing Manager
at Muir Group so that we can provide advice and assistance regarding your home and
tenancy. We can also support you personally by agreeing a course of action with
other specialist agencies.
Racist and hate crimes include:
Racial harassment and abuse
Homophobic and transphobic harassment and abuse
Domestic violence
Any form of harassment, abuse or crime which you feel is the result of your race,
colour, nationality, ethnic or national origin, religion or beliefs, age, sex, sexuality,
appearance, marital status, caring responsibilities, work status or any other reason.
To find out more about how we can support you if you are a victim of racist or hate
crimes see the relevant factsheet:
Racist Incidents Factsheet
PDF 403kb
Homophobic and Transphobic Incidents Factsheet
PDF 913kb
Domestic Violence Factsheet
PDF 410kb
Anti Social Behaviour Factsheet PDF 406kb
