Telephone us on 0300 123 1222 24 hours a day.
Between 8.00am and 6.00pm, Monday to Friday, our Customer Services Team are available to help you. Outside of these hours, our out of hours service is available to help you with any emergencies or general enquiries. Textphone (Minicom) for customers with hearing difficulties: 0300 123 3005 or, for non-emergency enquiries, click here to fill in our online form

Transfers and Exchanges

Muir Group residents can apply to transfer to another Muir Group property (as long as you have not breached your tenancy or have a starter tenancy, and have a genuine need to move).

To apply for a transfer, clickhere to download a transfer application form.

You also have the right to apply to exchange properties with another Muir Group resident or a resident of another social landlord (i.e. housing association or local council), unless you have a starter tenancy.

Homeswapper is the U.K’s largest website database of properties listed by residents of Housing Associations and Social Landlords looking to swap homes. Residents can register their details, and advertise their homes on the website.

Homeswapper matches the residents requirements with other properties registered on the website and contacts the tenants by email or text alerts.

Muir Group has partnered with Homeswapper to provide this service for free, for all residents and since we partnered in March 2008, 234 Muir Group residents have joined.

A swap may be a quicker way of moving than waiting for a transfer and provides a greater choice of areas to consider.

For more information go to www.homeswapper.co.uk or contact our Customer Services Team on 0300 123 1222.

A few comments from some of our residents who have found success through HomeSwapper

"I wasn't on HomeSwapper for more than 2 days and when I got a phone call. We're now looking into moving back nearer our family and couldn't be happier"

"I did a 3 way swap."

"I have done a 3 way swap, and it turned out the woman's house i swapped into was an old next door neighbour from 2 years ago. It was hard work doing it as a 3 way swap but we're all happy and all looking forward to settling into our new houses and have all become friends as well!"

"Lady was looking to swap to my area so her son could be closer to his school and I wanted to swap so my daughter was closer to hers."

"Im moving!!!!"

"We found a 3 way swap thanks to HomeSwapper and now we are closer to the family. Thank you!!"

How to Apply for Housing with Muir Group Factsheet

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