| You said... | We did... | We will... |
| You said having a clean, safe, tidy and well maintained environment is important to you. | We have carried out 17 estate walkabouts this year. On each walkabout we will look for damage, fly tipping, security problems, graffiti and vandalism. | Where problems are identified we will repair and make improvements to ensure our housing schemes are well maintained, clean and safe places to live. |
| You are dissatisfied with the quality, of the grounds maintenance, the frequency of visits and the dumping of cuttings. | We have held meetings with our contractor on many schemes in your area and agreed the action required to maintain the scheme to an acceptable standard. | We will continue to build a strong partnership with our contractor and make provision for additional landscaping works where necessary. We will carry out improvements to our estates using our scheme enhancement budget. |
| You have said issues of community safety, responsible neighbours, well behaved children, security, lighting and fencing are important to you. | Our estate walkabouts have provided opportunities for us to meet with you and for us to listen to your concerns. |
We will look for problems of this kind when carrying out our inspections.
When problems with lighting and fencing are identified as a security concern we will look to make improvements. |
| Location... | You said... | We did... | We will... |
| Owen Close | One of the verges is parked on, water logged and muddy. | We have contacted the local authority and requested that the area of land in question is resurfaced. | Continue to work with the local authority to resolve this issue. |
| Housman Close | You said the shrub beds are neglected and in need of replanting. | Some planting was undertaken as part of a resident involvement activity recently. The issue has also been raised with the local authority. | We will continue to work closely with the local authority and other stakeholders in the area to ensure that communal areas of Poets Corner are well maintained. |
| Muir Bungalows – Muir Rd, Rawson Rd, Silvermuir, Birchmuir, Beechmuir | You have told us some of you are struggling to maintain the grass verges in front of your homes. |
A grant was awarded by Friends of Muir Group to support the replanting of some areas.
A replanting event and an audit of verges was completed in October 2011. |
As a result of our audit we found only 3 untidy grass verges. Planting of these will be undertaken before April 2012. |
| Augusta, Clare & Caroline House | You have told us that the cleaning of the communal hallways is becoming to difficult for you to maintain. | For a small increase in service charge we have been able to introduce a monthly cleaning contract in consultation with residents. | We will monitor the new arrangements. To date the Community Housing Officer has received positive feedback from residents. |
| Heron Place | You are concerned with security and people cutting through onto Victoria Road. | Following replacement of a portion of fencing to discourage the use of Heron Place as a cut through, the issue has been resolved. | No further action required |
| Blacon Schemes | You said that to improve accessibility you would like an office in Blacon. | We held a surgery at the Blacon Housing Office on the Parade for a period of 2 months. | Due to poor attendance this initiative has been suspended unless required at a future date. |
