Telephone us on 0300 123 1222 24 hours a day.
Between 8.00am and 6.00pm, Monday to Friday, our Customer Services Team are available to help you.
Outside of these hours, our out of hours service is available to help you with any emergencies or general enquiries.
Textphone (Minicom) for customers with hearing difficulties: 0300 123 3005
or, for non-emergency enquiries, click here to fill in our online form

Useful Contacts


General Helpful Numbers for All Residents


Carers UK
Tel: 020 7490 89818
Carers UK, 20-25 Glasshouse Yard, London EC1A 4JT
Website: www.carersuk.org

Citizens Advice Bureau
Practical and up to date information on a wide range of topics, including benefits, debt and tax issues, housing, health, and consumer affairs.
Website: www.adviceguide.org.uk

CRUSE Bereavement Care
Tel: 0844 477 9400
Free and confidential help to bereaved people
Website: www.crusebereavementcare.org.uk

Disabled Living Foundation Helpline
Tel: 0845 130 9177
Advice and information on aids and equipment for people with disabilities
Website: www.dlf.org.uk

Department for Work and Pensions
Deals with state benefits and pension enuiries
Website: www.direct.gov.uk/disability-money

Income Tax Queries
Tel: 0845 300 0627
Website: www.hmrc.gov.uk

National Debtline
Tel: 0808 808 4000
Free confidential and independent advice on how to deal with debt problems
Website: www.nationaldebtline.co.uk

Payplan
Tel: 0800 917 7823
Free confidential advice on debt problems
Website: www.payplan.com

The Pension Service
Tel: 0845 606 0265 (Mon-Fri 8am-8pm)
For enquiries regarding State Pension and Pension Credit


Specifically for our older residents


Age Concern
Tel: 0800 009966 (Mon-Fri 8am – 7pm)
Charity producing fact sheets on a range of topics including income and benefits, also wide range of other services
Website: www.ageconcern.org.uk

Elderly Accommodation Counsel
Tel: 020 7820 1343 (Mon-Fri 9am-5pm)
An independent national charity offering advice and guidance to help older people choose and finance the most appropriate type of housing for their needs
Website: www.housingcare.org

Help The Aged
Tel: 0808 800 6565
An international charity providing information and support on a range of subjects, from State benefits to keeping warm in winter
Website: www.helptheaged.org.uk

Winter Fuel Payments
Tel: 08459151515
Advice and information on Winter Fuel payments
Website: www.thepensionservice.gov.uk/winterfuel