Telephone us on 0300 123 1222 24 hours a day.
Between 8.00am and 6.00pm, Monday to Friday, our Customer Services Team are available to help you. Outside of these hours, our out of hours service is available to help you with any emergencies or general enquiries. Textphone (Minicom) for customers with hearing difficulties: 0300 123 3005 or, for non-emergency enquiries, click here to fill in our online form

Useful Contacts




General Helpful Numbers for All Residents


Carers UK
Tel: 020 7378 4999
Carers UK, 20 Great Dover Street, London, SE1 4LX
Website: www.carersuk.org

Citizens Advice Bureau
Practical and up to date information on a wide range of topics, including benefits, debt and tax issues, housing, health, and consumer affairs.
Website: www.adviceguide.org.uk

CRUSE Bereavement Care
Tel: 0844 477 9400
Free and confidential help to bereaved people
Website: www.crusebereavementcare.org.uk

Disabled Living Foundation Helpline
Tel: 0845 130 9177
Advice and information on aids and equipment for people with disabilities
Website: www.dlf.org.uk

Department for Work and Pensions
Deals with state benefits and pension enquiries
Website: www.dwp.gov.uk/directgov

Income Tax Queries
Website: www.hmrc.gov.uk

National Debtline
Tel: 0808 808 4000
Free confidential and independent advice on how to deal with debt problems
Website: www.nationaldebtline.co.uk

Payplan
Free confidential advice on debt problems
Website: www.payplan.com

The Pension Service
Tel: 0845 606 0265 (Mon-Fri 8am-8pm)
For enquiries regarding State Pension and Pension Credit Website: www.direct.gov.uk/en/pensionsandretirementplanning/statepension/basicstatepension/DG_180132


Specifically for our older residents


Age UK
Tel: 0800 169 6565
Charity producing fact sheets on a range of topics including income and benefits, also wide range of other services
Website: www.ageuk.org.uk

Elderly Accommodation Counsel
Tel: 0800 370 7070
An independent national charity offering advice and guidance to help older people choose and finance the most appropriate type of housing for their needs
Website: www.housingcare.org

Winter Fuel Payments
Tel: 0845 915 1515
Advice and information on Winter Fuel payments
Website: www.direct.gov.uk/pensionsandretirementplanning/benefits/benefitsinretirement/DG_10018657