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Between 8.00am and 6.00pm, Monday to Friday, our Customer Services Team are available to help you. Outside of these hours, our out of hours service is available to help you with any emergencies or general enquiries. Textphone (Minicom) for customers with hearing difficulties: 0300 123 3005 or, for non-emergency enquiries, click here to fill in our online form

How we meet the Tenant Services Authority (TSA) Standards

Who are the Tenant Services Authority?

The Tenant Services Authority (TSA) are the independent regulator for affordable housing in England.

They work with landlords and tenants to improve the standard of service for tenants and residents.

You can find out more about the standards that Muir Group has to meet, through the TSA's website,as well as being able to compare how Muir compare with other landlords.

The website has more information about the work of the TSA, and their approach to regulating social housing.

There have been significant changes to the way that Housing Associations are monitored and regulated this year. The Tenant Services Authority (TSA) requires that we provide an annual report for our residents which sets out how we meet of the six TSA standards, what we intend to do to improve against each standard in the form of ‘Service Offers’ and also how we intend to deliver another key requirement of the TSA, the development of ‘Local Offers’.

Annual Review 2009-2010

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The Voice Annual Review is a special edition of VOICE magazine which looks at key performance information and our residents involvement over the past year.

Voice Annual Review 2010 Supplement

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The Voice Annual Report Supplement is a summary of the ‘Full Self Assessment’ (also published in this section of our website) against the six TSA Standards.

Full Self Assessment against the Tenant Services Authority (TSA) Standards as at 31st March 2010

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The Voice Annual Report Supplement is a summary of the ‘Full Self Assessment’ (also published in this section of our website) against the six TSA Standards.

Both the Supplement and the Full Self Assessment have been developed with residents for residents and have been challenged and approved by the Regional Resident Forums and out Resident Board Members.