Telephone us on 0300 123 1222 24 hours a day.
Between 8.00am and 6.00pm, Monday to Friday, our Customer Services Team are available to help you. Outside of these hours, our out of hours service is available to help you with any emergencies or general enquiries. Textphone (Minicom) for customers with hearing difficulties: 0300 123 3005 or, for non-emergency enquiries, click here to fill in our online form

Our Vision and Mission




Our Vision

“Working to deliver service excellence and create thriving communities”

Our Mission

“Creating Communities”

Our Mission Goals

These mission goals help us to pursue our vision and beliefs. Our goals are that we will:

  • Provide high quality well maintained affordable homes
  • Create excellent, caring and responsive services for customers within our communities
  • Invest in and inspire our neighbourhoods to ensure they are great places to live
  • Listen, learn from and involve residents in all that we do
  • Remember our staff are our biggest asset, invest in them and encourage winning teamwork
  • Stay true to our values and act with integrity at all times
  • Work to ensure value for money and environmental awareness
  • Give effective, open and approachable leadership to nurture the best team ethos within a trusted organisation
  • Promote equality and value diversity
  • Develop and grow with strong ambition without compromising our beliefs
  • Keep our promises.