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Between 8.00am and 6.00pm, Monday to Friday, our Customer Services Team are available to help you. Outside of these hours, our out of hours service is available to help you with any emergencies or general enquiries. Textphone (Minicom) for customers with hearing difficulties: 0300 123 3005 or, for non-emergency enquiries, click here to fill in our online form

 
Voice Magazine




The Voice magazine is published quarterly and is sent out to all Muir Group residents.

You can download all of our back issues, in PDF format, below. You may need to download a PDF reader before you can view them. You can download a PDF reader here.

You can also listen to the issues wherever you see the MP3 link. To hear the recordings, you can either click on the link and your browser will play the track for you once it loads, or you can right click on the link and select Save Target As to save to your computer to listen to at your own convenience. Please remember that the audio tracks are quite long, so the file size of each issue tends to be around 30mb, and this may take some time to load on your computer.


Winter 2011


In this issue... Happy Green Quest-mas!... Victoria House go energy concious... A spotlight on our various faiths and religions... Free e-learning for residents... University place for Panton Road resident... MacMillan coffee fundraiser... Regional Resident Forums Round-up... 101 - the Police non-emergency number... and lots lots more, including our higlights of the year!...

This issue came with two inserts: Crystal Insurance Information, and Top 10 Tips for a Debt Free Christmas

Voice Summer 10


Autumn 2011 - Annual Review Special Edition


In this issue... we combined our annual review and the Voice magazine to create a special edition Voice magazine, packed with information for residents and our association members on our performance and service activity over the last year...

Annual Review 11


Summer 2011


In this issue... Muir has the Golden Touch... Meet 'Muirlin' - Muir Group's tame giant!... A story about some very artistic residents... Homes in Yaxley for people living with disabilities... FOMG tour of Blackpool... A bio of Muir's Customer Services Team's Carina Homer... How to stay safe when out and about... A whole page dedicated to 'green' stories... Could you claim a discretionary housing payment?... and lots lots more, including shopping vouchers to be won!...

Voice Summer 11


Spring 2011


In this issue... Discover what 'shared ownership' is all about... An article on affordable warmth... Introducing our NEW Green Zone... Information about this Summer's 'Big Lunch' and 'European Neighbours Day' events... Learn more about Muir's Regional Resident Forums... Meet Muir's Customer Services Team's Gina Phillips... Lots of benefits information... Learn the results of last year's sunflower competition, and see some great photos... Fire safety tips... and lots lots more, including B&Q vouchers to be won!...

This issue came with two inserts: Insert 1, and Insert 2

Voice Spring 11


Winter 2010


In this issue... Learn about how Muir is ensuring Value for Money, and promoting environmental awareness... A special report on Anti-Social Behaviour... A spotlight on our new Regional Resident Forums... Getting to know you!... Asbestos - keeping you safe in your homes... Information on the 2011 Census... An introduction to Lynne Rowell, who joined CST in June 2010... Muir Group receives full accreditation against all criteria in the Customer Service Excellence standard!... and lots lots more, including a festive wordsearch competition!...

Voice Summer 10


Autumn 2010 - Annual Review Special Edition


In this issue... we combined our annual review and the Voice magazine to create a special edition Voice magazine, packed with information for residents and our association members on our performance and service activity over the last year, with the theme - "People, Places, Passion"...

Annual Review 09


Summer 2010


In this issue... Information about residents' training programmes that YOU can access... How does your garden grow?... The Gorse Hill rag rug... A special report on the Howley House opening event... Top tips on setting up a community event... People Places Passion winners announced... An introduction to Emma Finnigan, CST's newest team member... Welcome to Leger Close Residents' Group... and lots lots more, including two fantastic competitions!...

An error has been made in the latest issue of VOICE magazine concerning the article about Howley House.  The scheme is named after Muir Development Officer Tony Howley who did not die from cancer as stated in the article but from a sudden heart attack.  Our apologies are made most sincerely for this mistake to his family and all who knew him.

Important update regarding the Home Access Grants (Free Computers) - Click here for more information.

Voice Summer 10


Spring 2010


In this issue... Exploring some of the myths and the realities of domestic violence... How Muir residents coped with the snowy season... An opportunity to nominate someone you know for this year's Community Hero awards... Information about this Summer's 'Big Lunch' and 'European Neighbours Day' events... Blowing the whistle on benefit cheats... What Muir has learned from all the Customer Information forms you filled in and returned... A fantastic sunflower competition (with a FREE PACKET OF SEEDS!)... Learn more about Muir's recent Top 100 Best Companies award... and lots lots more, including supermarket vouchers to be won!...

This issue came with two inserts: Insert 1, and Insert 2

Voice Spring 10


Winter 2009


In this issue... Important information regarding new ways to contact us... How Friends of Muir Group can help your community... Learn about Muir's Spring into Action week... A reminder of energy saving free gifts from British Gas... an article on paying your rent via text message... a message from Childline... Are there benefits you could be claiming?... be fire and gas safe... and lots lots more, including mobile phones to be won!...

Voice Winter 09


Autumn 2009 - Special Edition


In this issue... we combined our annual review and the Voice magazine to create a special edition Voice magazine, packed with information for residents and our association members on our performance and service activity over the last year, with the theme - "Back to the Future!!"...

Annual Review 09


Summer 2009


In this issue... Meet Muir's new Welfare Benefits Advisor... The Big Lunch information... Money Saving Advice from Martin Lewis... Energy Saving free gifts from British Gas... Budding actors and presenters wanted for Muir productions... Information on this year's European Neighbours Day... Meet John Cheshire, board member... a great, healthy mexican recipe... A focus piece on the South East and West region...

Voice Summer 09


Spring 2009


In this issue... New Years Resolutions competition results... Clubs and groups special report... Information about dealing with loan sharks, and the myths that surround them... Find out what the Customer Service Team can do for you... Christmas photos... An introduction to our sales team... Meet Chris Moseley, board member... flapjack recipe... And a special springtime competition!

Voice Spring 09


Winter 2008


In this issue... Muir partner up with energy companies, and we have lots of tips for cutting energy costs in your home... We have lots of festive spending tips, and provide some advice on tackling the Credit Crunch... An important message from the maintenance team, and the true costs of borrowing money... Also this issue, meet Sian Taylor, CST Team Leader, and Les Patterson - A Muir Group board member from Northampton... (.mp3)

This issue came with two inserts: New Years Resolution Card (.mp3), and Quarterly Prize Draw (.mp3)
Voice Winter 08


Autumn 2008


In this issue... We announce the prize winners from the Customer Information Form prize draw... Customer Services team member Val Smith tells us all about her job... We tell you all about what happened at the Rowlands Lodge open day, and the Gorse Hill family fun day... Learn what we all got up to at Muir's 40th Anniversary events in Chester and Huntingdon... Meet our Deputy Chairman - Councillor Brian Bailey. (.mp3)
Voice Autumn 08


Summer 2008


In this issue... We have a report on all the events that took place as part of European Neighbours' Day... Learn about the work and funding that went into the creation of the children's games area at Glebe Green... A special story on Conservative leader David Cameron's visit to our shared ownership apartments in Chester... An introduction to Maria Thompson, one of our customer service advisors... Muir's Community Heroes are revealed!

This issue came with two inserts: Getting Better All The Time, and Muir's 2008 Training Programme.
Voice Summer 08


Spring 2008


In this issue... Learn about Muir's new maintenance partnerships, and how they affect you... A special report from Melton, about the lauch of a new youth club at the community centre... Top tips for going green... Meet Julie De Lucia, customer service advisor... A great lemon cake recipe... An introduction to David Booth, a member of Muir's board.

This issue also came with an insert, Resident Satisfaction STATUS Survey Results 2007.
Voice Spring 08


Winter 2007


In this issue... Could you be SAD? A report on Seasonal Affective Disorder... An update on QHS and their auditing of our services... In the customer service team corner this issue - Andrew Warren... Information on cheap petrol, travel discounts and also on housing transfers... Learn about future developments for Muir Group... Fusilier Court open day... A story about the floods devestating the country... Aids and Adaptions - a message from the housing team.
Voice Winter 07


Summer 2007


In this issue... We have stories on National Tree Week, and World Environment Day... A special article on litter and recycling... What is RESPECT?... A very special gardening and planting pullout... How to cope with debt problems... The smoking ban, and tobacco related facts... Beware bogus callers!
Voice Summer 07


Winter 2006


In this issue... Winter boosters - top tips from the editorial team for fighting those winter ailments... A fantastic pork pie recipe... Changes at Glebe Green... How to deal with domestic violence... Read the Stern Environmental Report, and leatn how you can help the environment around you... Management take over the customer services team?!?... A message from Muir's finance department... News on Housing Services Restructure...
Voice Winter 06


Summer 2006


In this issue... Caldicot residents put down roots... Healthy eating sessions begin at Sunflower House in Blackpool... Cultural Diversity Day, and Muir's role in it... Do you know about the Basic Bank Account?... Cases from the Citizen's Advice Bureau... A Chester MP judges Muir's Green Poetry Competition... Learn all about shared ownership... Fire detection for the deaf... Stamp out hate crime...
Voice Summer 06


Winter 2005


In this issue... An evening of wartime music, dance and nostalgia at McCartney House... Teenages tackle racism and stereotyping... Learn more about equality and diversity... Tips and tricks for keeping warm throughout the winter... Blackpool eyesore demolished to make way for community centre... A special report from Friends of Muir Group... Your suggestions for improvements - and what Muir did with them!
Voice Winter 05


Summer 2005


In this issue... a story from the diversity fun day in Huntingdon... A report from the focus group meetings between Muir's director of housing services and our residents... Some fun facts on healthy eating, and a sporty story from Blackpool... A very special centenary... An article on the 'Dream Scheme' and 'Live the Dream' projects... Tweedsmuir is "Bloomin'" Marvelous!
Voice Summer 05