COVID-19 Information

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For information on changes to Muir services, money advice help, and benefit changes during COVID-19, click the links below:

 

 

 

 

Muir logo

COVID-19 Muir Services - Last Reviewed: 21st February 2022

 

The health, safety and well-being of our staff, residents and wider stakeholders is our top priority.

You should continue to report any repairs, or contact us just as you would normally.

Muir and its contractors continue to follow existing health and safety processes should a home visit be required.

Staff carry out risk assessments and quick COVID-19-related surveys before confirming appointments.

They will wear personal protective equipment (PPE) where necessary and observe social distancing guidelines.

Please let us know if any of our staff or contractors are not wearing the correct PPE or following social distancing guidelines.

If you or anyone in your household is shielding, and you are worried how that might affect any repairs you have booked, please get in touch with us.

 

Repairs and Maintenance

Muir continued to deliver repairs and maintenance services to residents in an efficient way throughout COVID-19, within Government guidelines.

We continue to prioritise emergency and urgent repairs, however challenges resulting from the pandemic and Brexit may impact our usual routine repairs timescales.

Like other providers in the sector, Muir faces challenges regarding the availability of components and raw materials, inflated costs and timescales for delivery.

Muir remains committed to delivering a value for money repairs and maintenance service and we’d like to thank residents for your patience and understanding during this period.

 

Our Offices

Muir's Chester office in Lightfoot Street is open Monday to Friday from 9am-5pm. However, residents should make an appointment by calling us on 0300 123 1222 before visting, to help ensure the right member of staff is available to assist with any particular queries.

 

Details of our Service Status can be viewed at the bottom of this page.

More information about Government restrictions under existing lockdown restrictions can be found here: https://www.gov.uk/coronavirus

We are keen to restore all services to you as soon as possible. Thanks for your understanding during this time.

 

Money and Benefits Advice

Money

 

Muir residents may qualify for £500 COVID-19 self-isolation payment

 

 

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Quick links to COVID-19 money, benefit and energy advice for Muir residents

 

 

Money

 

Having trouble paying your rent or need money advice? Muir can help!

 

 

All services have resumed. If you need to visit the head office it's recommended that you call ahead to make an appointment, to ensure you can meet with the relevant person. To make an appointment call 0300 123 1222.