Fire Safety

Fire Safety


Fire Safety – Staying Safe Information for Residents and Customers


Fire safety is everyone’s responsibility and it is important that we all work together to stay safe and help prevent fires.


Fire Safety How we ensure your safety

  • Every year we carry out fire risk assessments on all our blocks of flats and supported housing schemes, where it is our responsibility to do so. We have a programme in place to carry out any necessary fire safety recommendations.
  • We display fire escape plans and notices in schemes with communal areas, providing guidance about what to do in the event of a fire.
  • We check fire doors to ensure they will protect you from the fire and smoke in event of a fire.
  • We communicate with you about fire safety on our website and on posters on noticeboards and in communal areas.
  • We regularly inspect our blocks of flats to make sure escape routes are kept clear.
  • We regularly remove household and other flammable items from our corridors or cupboards in communal hallways. These not only fuel fires but can block escape routes in an emergency.
  • We work closely with the fire brigade and promote their free home safety visit service.


Here’s how you can help to keep, you, your family and neighbours’ safe

  • Please make sure that you read the fire safety procedures for your home carefully – which you will find in your tenancy sign-up pack or you can contact your Tenancy Support Officer who will advise.
  • Ensure you know where the Assembly Point outside your building is located.
  • Take some time to read the information we provide on our website or in schemes about fire safety in your home and how you can make your home as 'fire safe' as possible.
  • Each week, check that the smoke detectors in your home are working and if not please contact  us.
  • If your smoke dectecors have batteries, never remove them, test regulary and ensure that they are changed at least once a year.
  • Do not smoke in communal areas and if you see anyone doing so, please report it to us.
  • Fire SafetyEnsure your front door closes on its own upon entrance and exit. If not, report it to us immediately.
  • Do not wedge fire doors open, internal fire doors should always be kept closed as they stop fire and smoke spreading.
  • Make sure exits are kept clear – both inside your home and in communal areas.
  • Keep all communal areas free from pushchairs, bikes, clutter, rubbish and trip hazards. Contact us if you spot any fire hazards.
  • Close interior doors before you go to bed to help stop a fire from spreading whilst you are asleep.
  • Turn off and unplug electrical appliances that you are not using – unless they are designed to be left on 24/7, like a fridge or freezer.
  • Make sure your cooker is completely off when you have finished cooking.
  • Don’t leave the washing machine or dishwasher running or tumble dryer on when you are out.
  • Have all appliances and white goods checked by a qualified contractor in line with manufacturers recommendations?
  • Regularly check the condition of the wiring on your electrical appliances. Check for loose plugs, frayed cables and if any sockets should burn marks or feel hot, report it to us immediately.
  • Never use a ‘block’ adapters as they can be easily overloaded, use proper extension lead adapters.
  • Never use two pronged plugs in three pronged sockets.
  • Turn heaters off when they are not needed. Use fireguards for extra safety.
  • Don’t cover heaters or leave washing drying over or in front of them.
  • Be extra careful with lit candles and cigarettes as well as appliances that get hot such as irons, kettles and hair driers. Keep flames away from fabrics.
  • Keep door and window keys where everyone can find them, so you can get out quickly in an emergency.
  • Read the fire escape plans and signage displayed in communal areas. Prepare, plan and ensure that you, your family and visitors know how to get out safety in the event of a  a fire.
  • Contact us immediately if you think you would have any problems being alerted in the event of a fire, evacuating the building or complying with the guidance provided.


Smoking and Fire Safety

Please ensure that if you or someone in your home smokes, you take the following simple steps to prevent a fire from happening in your home.


  • Ashtray Never smoke in bed - if you need to lie down, don't light up. You could doze off and set your bed on fire.
  • Take extra care when you're tired, taking any sort of drugs or have been drinking alcohol. It's very easy to fall asleep while your cigarette is still burning.
  • Take extra care when smoking if you have been drinking alcohol or taking medication.
  • Make sure your cigarette is fully extinguished. Put it out, right out!
  • Never leave lit cigarettes, cigars or pipes unattended - they can easily overbalance as they burn down.
  • Use a proper, heavy, ashtray that can't tip over easily and is made of a material that won't burn. Make sure your cigarette is not still burning when you are finished - put it out, right out.
  • Do not empty your ashtray into a bin because this can cause the bin to catch fire. A drop of water in the ashtray will help to make it safe, then leave it to cool down fully.

Download a free ‘Make your home safe from fire’ guide from GOV.UK


Fire exit In case of a fire

If you see a fire or smell smoke in your home

  • Keep calm
  • Don’t try to tackle a fire yourself, unless you are sure you can do so quickly and safely.
  • Get everyone out of the property.
  • Don’t stop to collect anything or get dressed.
  • Follow your planned escape route.
  • Remember to close all the doors behind you as you leave your home.
  • Dial 999 and ask for the fire service. Make sure you tell the operator if you know there are people inside the building or if anyone has a disability.
  • Stay out of the building until you are told by the fire service that it is safe to return.
  • In the unlikely event that you are unable to leave your home because of a fire, close all windows and doors and seal the room with a cloth to prevent smoke form coming in. If smoke does enter the room stay close to the floor whenever possible, cover your mouth with a damp cloth and take short shallow breaths and wait for the arrival of the fire service.

If you have any concerns about fire safety at your property, call Muir Group Housing Association on 0300 123 1222 or email

To find out more about the Fire Service’s free home safety visit service, or report any fire safety concerns, visit your local fire service website.