Group Customer Services Committee

The purpose of the Group Customer Services Committee is to support the Muir Group Board and any subsidiary board to ensure the provision of excellent services to all our customers by:

• Shaping and influencing any customer-related strategies and policies and approving any policies delegated within the committee’s terms of reference.
• Scrutinising and overseeing thecustomer experience, feedback, and insight to provide a customer perspective and create a learning culture.
• Providing scrutiny and assurance there are effective customer involvement mechanisms in place.
• Providing an added level of scrutiny and monitoring of the performance of customer-focused services to ensure consistently high standards, safety, and value for money.
• Reviewing and monitoring consumer regulation compliance.
• Overseeing Muir makes a positive contribution to the neighbourhoods and communities where we work to help maximise quality of life.
• Providing regular assurance to the Board on the committee’s work and its scrutiny of delegated responsibility, reporting back and making recommendations to the Board.

 

The following Board members sit on the Group Customer Services Committee:

Tony Okotie              Chair

Helen Wordsworth   Committee Member

Aisha Butera            Committee Member

Chris Bishop            NRG Chair