Page 11 - Muir Annual Report 2019-2020

MAXIMISING RETURNS Muir launched its comprehensive stock from intensive levels of support.
condition survey of all Muir homes during
They receive help to access mental
the year, to run throughout 2020-21.
health, well-being and community servic-
ON ASSETS The survey forms part of a major Prop- es, gain volunteering experience, train-
ing, employment opportunities, access
erty Services investment programme
which will see the Association kick-start
items to settle in their home, and more.
a new five-year planned programme of food banks, obtain funding for essential
works, providing residents with upgrad-
ed homes once the survey is complete.

This demonstrates our commitment to
providing homes residents can be proud
of, which continue to meet and emulate
the Decent Homes Standard.

It will allow us to develop enhanced ener-
gy efficiency strategies and support our
Health and Safety responsibilities.

Muir homes need to be fit for
now and the future.

Muir’s Money Advisors handled
We work hard to ensure they meet high standards and more than 250 cases in 2019-20, helping

continue to invest in them, year on year. residents obtain benefits, assisting 120
residents onto Universal Credit, and help-
ing them to get better deals on utilities.

However, we believe residents are our biggest asset, so Our Money Advisors helped residents

we are #passionate about our supporting services too. obtain a total of £573,855 in benefits dur-
ing the year, including individual annual
entitlements of more than £10,000.
Muir dedicates itself to providing resi- 2019-20 saw us invest over £3.45million
dents with homes they can be happy in. into our planned works programme. The Property Service department ex- Well-being grants of more than £20,000
panded during the year to help drive were also accessed, all helping Muir res-
We invest in our properties to regener- This included £755,882 on 142 new kitch- the programme, which will help to ‘fu- idents to sustain their tenancies in the
ate them, ensuring they comply with the ens for Muir residents, and £486,103 on ture-proof’ all Muir schemes. face of financial concerns.
Decent Homes Standard, so you know 125 new bathrooms.
your home will always be cared for by us It will also support our Health and Safe- This support has really helped residents
as well as you. We spent heavily on boilers too, fitting ty responsibilities and includes a review to successfully sustain their tenancies,
117, and invested in new heating systems, around fire safety management to ensure and is reflected in the end of year arrears
spending a combined total of £532,412 to we maintain our compliance with chang- of 3.48% - a significant performance
ensure homes remained warm for resi- ing requirements in the social housing improvement of 0.49% on the previous
dents. sector. 12 months and significantly below Muir’s
4.1% target.
More than £671,000 was spent on new Our homes and services are about more
doors and windows to ensure even than bricks and mortar alone however, This figure also reflects four years of con-
greater levels of energy efficiency, with they’re about the people and families tinuous improvement - a strong achieve-
£189,000 going towards new roofing. who fill our properties with life; and how ment amid welfare reform challenges.
we can support them.
£818,000 was also invested by Muir in Muir re-let a total of 383 homes during
external works to properties during 2019- We introduced a new Tenancy Sustain- 2019-2020, and turned around our empty
20. ment Officer at Muir with the purpose properties in an average of 22.6 days.
of helping residents who would benefit
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