Page 9 - Muir Annual Report 2019-2020

KEEPING Operatives undertake regular training to

ensure they are always up-to-date with
latest protocols, so any repairs and main-
tenance is delivered within strict health
PEOPLE SAFE and safety guidelines.

They frequently renew Gas Safe accred-
itation and complete regular First Aid
training.
The safety of Muir residents is
our top priority.

Muir’s Independent Living offer was also

Muir homes remain safe places to live because we are reviewed during 2019-20.
#responsive and take our responsibilities seriously. We began rolling out an improved, state-

of-the-art personal alarm system for resi-
dents to enhance reassurance.
Muir ensured all properties had a valid Muir completed 100% of Legionella test-
Gas Safety Certificate in 2019-20. ing to help maintain water hygiene too.
Residents at Tweedsmuir in Chester re-
ceived new kitchens and bathrooms, a
We conduct annual gas checks of all Muir The Association’s in-house property
properties and take the necessary action maintenance team, Muir Property Solu- new-look communal area, computer sta-
to ensure your home remains gas safe. tions (MPS) have a massive part to play tions, communal kitchen, and furnishings
in Keeping People Safe by providing in 2020-21.
repairs across the North and North-West In 2019, MPS was recognised by the
regions. Housing Quality Network (HQN) with We want to make enhancements at our
an award for excellence as a repairs and other schemes too.
We also work with external contractors maintenance contractor.
including Liberty, and our East region
maintenance provider Kier, to ensure This HQN award recognises MPS as a
your home remains a safe place to live. service provider that operates efficient-
ly, effectively, economically and delivers
Muir spent a total of £3.9million on rou- excellent service.
tine repairs at residents’ homes in 2019-
20, with a further £3.2m invested in ma- “The HQN award is testament to the
jor capital repairs during the period. commitment of all MPS employees,”
Barry Brussels, Managing Director of MPS
We spent £872,000 on planned mainte- said.
nance, and more than £59,000 on aids
We also completed 100% of fire risk and adaptations, ensuring residents can “Our staff are dedicated towards making
assessments during the year. Asbestos enjoy living in their homes for longer de- the business successful by providing ex-
checks and lift inspections were under- spite changing personal mobility needs. cellent services to our customers.”
taken too, completing 100%. Our ‘Brighter Days’ initiative helps pro-
vide a regular programme of events for
Independent Living Residents, helping to
The Association completes electrical
inspections at Muir properties on a five- reduce social isolation, generate greater
year cycle in accordance with Health and engagement and well-being, and an in-
Safety Executive recommendations. creased sense of community.

All this helps pave the way for an excit-
We continued to carry out electrical in-
spections at Muir properties in 2019-20 ing Independent Living lifestyle rebrand,
to ensure we remain on target to achieve while providing residents with safe and
that goal. reassuring environments that encourage
independent and active lifestyles.

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