Page 5 - Muir Annual Report 2019-2020

HOW MUIR USES MAINTAINING GOOD

THE MONEY YOU GOVERNANCE

PAY IN RENT Building bright futures starts with ensuring we lay the

right foundations for Muir residents.

EVERY penny of the money you spend costs in the areas in which Muir operates. That’s why being #honest and continuing to provide
with us in rent goes towards enhancing
the homes and services we provide. We transferred 14p to our reserves, to good governance at the Association forms an essential
support our Building New Homes strate- part of delivering homes and services you enjoy.
In 2019-20, 27p from every pound we re- gy which will see Muir provide more and
ceived was invested into major repairs. more new high-quality homes each year;
for affordable rent and shared ownership. During 2019, a rigorous In-Depth Assess- recognised by not only the Regulator of
20p from your pound went into routine ment by the Regulator of Social Housing Social Housing, but also by our peers.
and planned maintenance, making sure Landscaping and cleaning services re- resulted in Muir being awarded the high-
Muir homes meet high standards and en- ceived 9p from your pound, ensuring est possible Governance and Viability We were even more thrilled when Muir
suring that any issues are rectified. you enjoy well kept spaces around your ratings - G1 and V1. resident, Daniel Pendlebury (below), won
homes. the ‘Tenant of the Year’ category for all
A total of 19p went towards our commit- the great work he does in Northwich.
ted employees who work hard to deliver The below pie chart shows how we in-
the services you receive, as well as office vested your rent responsibly in 2019-20. Daniel was a founder member of Muir’s
National Residents Group (NRG) which
works to maintain good governance.

This recognises Muir’s continued
high-levels of achievement, but we’re not
complacent.

Early in 2020, we commissioned an in-
dependent governance review to assess
good practice and identify areas for im- The NRG provides Muir’s Board with as-
provement, so we can continue enhanc- surance that customer standards are met
ing the services we provide to you. and that services provide residents with
value for money; influencing and identi-
2019-20 also saw Muir shortlisted for fying ways we can improve them for you.
Landlord of the Year at the prestigious
Northern Housing Awards. The Board and NRG are passionate about
ensuring the voice of residents is heard,
We were delighted to see our efforts and we work hard to ensure this happens.

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