Page 2 - Muir Annual Report 2019-2020

YOUR EXPERIENCE TO OUR YEAR!

WELCOME

IN YOUR WORDS

“Muir’s new bungalows are really nice. WELCOME to Muir’s 2019-20 Annual Report.
“The rooms are all a decent size.
“It’s been a friendly experience with Muir. You’re just as much a part of life at Muir as we are, and
“We would recommend them to others –
they’ve been really helpful.” we’ve loved having you with us throughout the year.

Robert and Robina Laird (right).
This report is designed to tell you about how Muir has been working to provide, and
enhance, quality services for you and other residents during 2019-20; while maintain-
ing and improving homes, and building new ones too.

“It’s been a very positive experience. We work to deliver everything we do under six main strategies:
“You can phone Muir up anytime, there’s
always someone ready to speak with you. Maintaining Good Governance
“They are really helpful and friendly.”
Improving Customer Satisfaction

Magella Hart (left). Keeping People Safe
Maximising Returns on Assets

Building New Homes
Attracting and Retaining Talented and Satisfied Employees

“We couldn’t wait to settle in. The information in this report is categorised under these headings, demonstrating
“It’s wonderful to be on an estate like how you’re getting great value for money homes and services by living with Muir.
this in social housing.
“Muir have been very helpful and sup-
portive and we think that will continue.” We hope you enjoy the read!

Sergio and Maria Colaceci (right).

“Without shared ownership, buying our
own home might not have been possible.
“We feel very lucky to have got this
property with Muir.
“We love the area and the house.”

Nigel and Deborah Stockton-Finch (left).

2 Click on the pictures with red dots to read the stories behind them! 5