HAVE YOUR SAY ON NEW CONSUMER STANDARDS DESIGNED TO IMPROVE YOUR QUALITY OF LIFE
HAVE your say on new consumer standards designed to make sure you live in a safe, quality home and help you hold your landlord to account.
The Regulator of Social Housing (RSH) is holding a consultation on four draft new standards to protect you and improve services you receive – and it wants to know what you think.
They standards sit alongside the Social Housing (Regulation) Act, which outline new obligations landlords will have to follow, while giving more powers to the RSH and the Housing Ombudsman.
They include:
- Ofsted-like’ inspections, carried out by the RSH, with as little as 48 hours’ notice.
- Allowing the RSH to issue ‘performance improvement plan notices’ if landlords fail, or there's a risk they will fail, to meet standards.
- Specific timescales for landlords to respond to and investigate repairs.
The standards set the levels registered housing providers must meet so residents live in safe, quality homes, have choice and protection, and can hold landlords to account.
They are:
- Safety and Quality Standard
- Transparency, Influence and Accountability Standard
- Neighbourhood and Community Standard
- Tenancy Standard
Have your say...
“The new standards are designed to improve your quality of life, so your feedback is very important,” Jackie Perry, Muir’s Executive Director of Customer Experience said.
“Make sure you have your say in how Muir, and other social housing landlords, work for you.”
Click here to have your say on the new standards.
You can learn more about them by clicking here: Consumer Standards Online (snapsurveys.com)
The consultation closes on October 17th and the new standards are expected to launch in April 2024.