1. About Us

    1. Our Purpose
    2. Our Customer Commitment
      1. You Said, We Did - How we listen and act on your feedback
    3. Our Performance
      1. Our Corporate Plan
      2. Our Annual Report
      3. Financial Statements
      4. Regulation
      5. Regulatory Judgement
      6. Economic Standards
      7. Consumer Standards
      8. Tenant Satisfaction Measures (TSM)
      9. The Housing Ombudsman
      10. Value for Money
    4. Our Executive Management Team
      1. Catherine Dixson
      2. Jackie Perry
    5. Sustainability
    6. Governance
      1. Board & Committee Members
        1. Audit & Risk Committee
        2. People & Governance Committee
        3. Customer Services Committee
    7. Publications
      1. Customer Feedback Policy
      2. SOAHP Grant Funding
    8. Privacy and Data
      1. Your Data

  2. Resident Information

    1. STAIRS - Social Tenants Access to Information Requirement scheme
      1. Governance and decision making
      2. Spending
      3. Housing Stock Management
      4. Performance
      5. Housing Services
      6. Lists and Registers
      7. Social Housing Management
    2. Our Policies
    3. My Muir Account
      1. My Muir - Help
      2. My Muir - Give Feedback
    4. Rent and Money
      1. Paying Rent
      2. Paying Your Muir Bills
      3. Credit Unions
    5. Help 4 You
      1. Cost of Living Support
      2. Help with bills and one-off costs
      3. Debt Advice
      4. Help Getting Furniture and Appliances
      5. Foodbanks
      6. Useful contacts and budgeting tools
      7. Benefits and Welfare Support
        1. Universal Credit
        2. Council Tax Support
        3. Pension Credit
        4. Housing Benefit
        5. Personal Independence Payment
        6. Discretionary Housing Payments
        7. Benefit Cap
        8. Bereavement Support Payment
    6. Meet Your Housing Team
      1. Cheshire East Housing Team
      2. Cheshire West Housing Team
      3. East Housing Team
      4. North Housing Team
    7. Resident Factsheets
    8. Neighbourhood Plans
    9. Neighbourhood Partners
    10. Repairs and Maintenance
      1. Report a repair here
      2. Planned Maintenance
      3. Aids and Adaptations
      4. Health and Safety Compliance Responsibilities
        1. Gas
        2. Electric
        3. Fire
        4. Damp and Mould
        5. Water Hygiene - Legionella
        6. Lifts
        7. Asbestos
    11. Self-Help Videos
    12. Feedback and Complaints
      1. You Said, We Did
    13. Anti-Social Behaviour (ASB)
      1. Report ASB
      2. Mediation
      3. Hate crime
      4. Domestic Abuse
    14. Customer Voice Partnership
      1. Customer Voice Partnership - How it works
    15. Customer Voice
      1. Listening to our Customer Voice
      2. Influencing decisions we make
      3. Check, Challenge and Act
      4. Supporting customers to get involved
      5. Our Customer Voice Partnership
      6. Get involved locally
      7. Listened to and heard within our governance
    16. Home Contents Insurance
    17. Looking To Move
      1. Mutual Exchange
      2. Transfers
      3. Shared Ownership Homes
    18. Safeguarding
    19. Buy My Home
    20. Information For Shared Owners
      1. Alterations And Improvements
      2. Buying More Shares
        1. Buying an extra 1% each year
      3. Extend My Shared Ownership Lease
      4. Subletting My Shared Ownership Home
      5. Changing Names On A Shared Ownership Lease
      6. Remortgaging
      7. Sell My Shared Ownership Home
      8. Buildings Insurance (Shared Owners)
      9. Administration Charges
      10. Repairs on shared ownership homes
        1. Repairs Allowance
    21. Information For Leaseholders
      1. Alterations And Improvements
      2. Extend My Lease
      3. Changing Names On A Lease
      4. Right To Manage
      5. Service Charges
      6. Buildings Insurance
      7. Administration Fees

  3. Looking For A Home

    1. Find a Home
    2. Homes for Rent
    3. Shared Ownership - HomesByMuir
      1. Search Shared Ownership
      2. Shared Ownership FAQs
      3. Buy a home available for resale
      4. Contact Homes By Muir
      5. What Our Shared Home Owners Say
    4. Muir Living
      1. Fusilier Court
      2. McCartney House
      3. Shalom Lodge
      4. Smithy Court
      5. Tweedsmuir
      6. Meet The 'Muir Living' Team
    5. What is Supported Housing?
    6. What are Choice Based Lettings?

  4. Our News Archive

    1. Muir Magazine Archive

  5. Opportunities For You

    1. Current Vacancies
    2. Why Choose Muir?
    3. Benefits we provide
    4. Training and Development
      1. Apprenticeships
    5. Career Success Stories
    6. Supporting Health And Wellbeing

  6. Contact Us

    1. Work together with us
    2. Report a repair here
    3. ASB reporting form
    4. Report concern for a resident
    5. Give us feedback or make a complaint
    6. General Enquiries Form
    7. Media Enquiries
    8. Website Feedback Form
    9. Submit a Subject Access Request