The Housing Ombudsman - Hold Us to Account
The Housing Ombudsman Complaints Handling Code sets out how we respond to complaints fairly, put things right, and helps us improve.
Our annnual Self-Assessment shows how we comply with the Housing Ombudsman's Complaints Handling Code: Housing Ombudsman Complaints Handling Code - Muir Self-Assessment 2022-23.pdf [pdf] 157KB
Learn more about the Housing Ombudsman Service, and its Resident Panel, at www.housing-ombudsman.org.uk
We know we don’t always get it right and sometimes you ask the Housing Ombudsman to look at your complaint.
Here is a link to the most recent complaint they’ve reviewed: https://www.housing-ombudsman.org.uk/decisions/muir-group-housing-association-limited-202127673/
We’ll always work with you to put things right and learn lessons. We’ve implemented the actions and recommendation from the complaint.
You can read more about our complaints performance from the Housing Ombudsman Service here: www.housing-ombudsman.org.uk/landlords/