The Housing Ombudsman - Hold Us to Account

The Housing Ombudsman logo

 

The Housing Ombudsman Complaints Handling Code sets out how we respond to complaints fairly, put things right, and helps us improve.

 

 

HOS Annual Complaints and Service Report cover imageOur Annual Complaints Performance and Service Improvement Report outlines how we've scrutinised and evidenced our compliance with the code. This includes our Board's response about how we handle complaints: Housing Ombudsman Annual Complaints Performance and Service Improvement Report 2024.pdf [pdf] 765KB

 

Our annual Self-Assessment shows how we comply with the Housing Ombudsman's Complaints Handling Code: Housing Ombudsman Complaints Handling Code - Muir self-assessment 2024.pdf [pdf] 462KB

 

We know we don’t always get it right

Sometimes you ask the Housing Ombudsman to look at your complaint.

Here's a link to the most recent complaints they’ve reviewed:  www.housing-ombudsman.org.uk/decisions/ 

We’ll always work with you to put things right and learn lessons. We’ve implemented the actions and recommendation from the complaints.

 

Learn more about the Housing Ombudsman

You can read more about our complaints performance from the Housing Ombudsman Service here: www.housing-ombudsman.org.uk/landlords/

Learn more about the Housing Ombudsman Service, and its Resident Panel, at  www.housing-ombudsman.org.uk