Our Purpose

'Working with people to maximise their quality of life'

 

OUR VALUES

• CARING:  We care about people and achieving results.
• RESPONSIVE:  We put customers first, giving great service and doing what matters most to them.
• PASSIONATE:  We take pride in what we do and always strive to do better.
• INCLUSIVE:  We work together and value each other.
• DYNAMIC:  We have a positive, solution-oriented attitude.
• HONEST:  We have high ethical values, standards and strong governance.

 

OUR OBJECTIVES

• For Our Customers:
  We will deliver the services our customers expect, to the highest possible standards, whilst ensuring value for money.
  We will continuously develop our offer, in partnership with our customers, to meet future aspirations.
• For Our Homes & Communities:
  We will invest in our homes and communities to keep people safe anf provide a good quality home and location in which to live.
• For Our Colleagues:
  We will value and develop/nurture our staff, and listen and act on their views.
  We will provide staff with opportunities for personal and professional growth.
  We will invest in their wellbeing.
  We will value and develop our Board and National Residents Group.
  We will continue to be a great employer.
• For Our Business:
  We will govern and manage our business to the highest possible standards, ensuring it is adaptable, resilient and sustainable.
  We will work in parnership with others to support the delivery of our objectives.