Publications

Listed below are a few corporate publications about us including our Corporate Plan, Annual Reports and more.

Many of the publications in this section are in pdf format. You can download a pdf reader here

 

2024-25

                     Updated Coporate PLan 2022-27 cover image

          Updated Corporate Plan 2022-27

Updated Corporate Plan 2022-27.pdf [pdf] 3MB

 

                          Muir TSM 2024-25 Report cover pic                                        

       Tenant Satisfaction Measures (TSM) 2024-25
  Muir TSM - How we're performing 2024-25.pdf [pdf] 2MB

How can you trust the data is correct?

You can find a copy of our TSM Perception Survey Summary 2024-25 here:  TSM Tenant Survey Approach Summary 2024-25.pdf [pdf] 346KB

You can find a copy of the questionnaire used to generate the survey responses here: TSM Tenant Survey 2024-25 Questionnaire.pdf [pdf] 2MB

 

Annual Complaints and Improvement Report 2024-25Housing Ombudsman Annual Complaints and Service Improvement Report 2024-25 —  HOS Annual Complaints Performance and Service Improvement Report 2025.pdf [pdf] 891KB

Housing Ombudsman Complaints Handling Code - Muir Self- Assessment 2024-25 —  HOS Complaints Handling Code Self-assessment 2025.pdf [pdf] 606KB

 

2023-24

                            Muir EDI Report 2024-25 cover picture                                     

Equality, Diversity & Inclusion at Muir 2023-24.pptx [pptx] 31MB

             Muir Equality Diversity & Inclusion 2023-24   

          Muir ESG Report 2023/24                                              Annual Report 2023-24

Muir ESG Report 2023-24.pdf [pdf] 2MB          Muir Annual Report 2023-24.pdf [pdf] 4MB

           Muir ESG Report 2023-24                               Muir Annual Report 2023-24

                         

                    NRG Annual Report 2023-24                                      Financial Statements 2024

                   NRG Annual Report 2023-24                              Financial Statements 2024

            NRG Annual Report 2023-24.pdf [pdf] 3MB     Financial Statements 2024.pdf [pdf] 1MB

 

                          TSM 20223-24 Report cover image                                        

       Tenant Satisfaction Measures (TSM) 2023-24
            Muir TSM Report 2023-24.pdf [pdf] 2MB

How can you trust the data is correct?

You can find a copy of our TSM Perception Survey Summary 2023-24 here: TSM Perception Survey Summary 2023-24.pdf [pdf] 851KB

You can find a copy of the questionnaire used to generate the survey responses here:  TSM Survey Sample Full Survey 23-24.pdf [pdf] 3MB

 

     HOS Annual Complaints and Service Report cover 

Housing Ombudsman Annual Complaints and Service Improvement Report 2023-24 -  Housing Ombudsman Annual Complaints Performance and Service Improvement Report 2024.pdf [pdf] 765KB

 

 

Housing Ombudsman Service logo Housing Ombudsman Complaints Handling Code - Muir Self- Assessment 2023-24 - Housing Ombudsman Complaints Handling Code - Muir self-assessment 2024.pdf [pdf] 462KB

 

 

2022-23

    Muir ESG Report image 2023                             Muir 2022-23 Annual Report                              NRG 2022-23 Annual Report                        
    Muir ESG Report 2022-23                        Annual Report 2022-23                          NRG Annual Report 2022-23

ESG Report 2023 pdf.pdf [pdf] 3MB   Annual Report 2022-23.pdf[pdf] 2MB    NRG Annual Report 2022-23.pdf [pdf] 3MB  

 

             Financial Statements 2023
     
      Financial Statements 2023

Financial Statements 2023.pdf [pdf] 2MB

2021-22

     Muir ESG Report 2022                                Muir Corporate Plan 2022-27                                   Muir Annual Report 2021-22         

   Muir ESG Report 2021-22                              Corporate Plan 2022-27                        Annual Report 2021-22

Muir ESG Report 2022.pdf [pdf] 839KB   Corporate Plan 2022-27.pdf [pdf] 3MB   Annual Report 2021-22.pdf [pdf] 1MB

                   

          NRG Annual Report                                                  Financial Statements 2022 cover

                       

  NRG Annual Report 2021-22                               Financial Statements 2022

NRG Annual Report 2021-22.pdf [pdf] 11MB    Financial Statements 2022.pdf [pdf] 4MB

 

2020-21

 

  Annual Report 2020-21

       Muir Corporate Plan 2021-24   

 

      Annual Report 2020-21                           Corporate Plan 2021-24 

      Annual Report 2020-21                Corporate Plan 2021-24.pdf [pdf] 10MB   

                      

          Financial Statements 2020-21                                             NRG Annual Report 2020-21

     Financial Statements 2021                             NRG Annual Report 2020-21 

 Financial Statements 2021.pdf [pdf] 8MB    NRG Annual Report 2020-21.pdf [pdf] 9MB

 

2019-20

 

Annual Report 2019-20                                         National Residents Group Annual Report - 2019-20                                               Financial Statements 2020     

Annual Report 2019-20                             NRG Annual Report 2019-20                          Financial Statements 2020

Annual Report 2019-20.pdf [pdf] 2MB  NRG Annual Report 2019-20.pdf[pdf] 12MB  Financial Statement 2020.pdf [pdf] 2MB

 

2018-19

 

Anuual Report 2018-19                  Financial Statements 2019

Annual Report 2018-19                                  Financial Statements 2018-19

Annual Report 2018-19                                    Financial Statements 2019.pdf [pdf] 5MB

 

2017-18

 

  Corporate Plan 2019-21                                          Annual Report 2017-18                                      Financial Statements 2018

Corporate Plan 2019-21                                Annual Report 2017-18                            Financial Statements 2017-18

Corporate Plan 2019-21.pdf [pdf] 12MB        Annual Report 2017-18.pdf [pdf] 15MB     Financial Statements 2018.pdf [pdf] 2MB

 

2016-17

 

Annual Report 2016-17                                      VfM Statements 2016-17                                          Financial Statements 2016-17

Annual Report 2016-17                            Value for Money Statement 2016-17         Financial Statements 2016-17

Annual Report 2016-17.pdf [pdf] 14MB     Value for Money 2016-17.pdf [pdf] 847KB   Financial Statements 2017.pdf [pdf] 4MB                  

 

2015-16

 

Corporate Plan 2016-20                                         Annual Report 2015-16

Corporate Plan 2016-20                            Annual Report 2015-16 

Corporate Plan 2016-20.pdf [pdf] 3MB      Annual Report 2015-16.pdf [pdf] 6MB

 

VFM 2016                                            Financial Statements 2015-16

Value For Money Statement 2016              Financial Statements 2015-16

VFM Statement 2016.pdf [pdf] 1MB              Financial Statements 2015-16.pdf [pdf] 4MB

 

2014-15

Corporate Plan 2014-2017

 

Corporate Plan 2014-2017

 

corporateplan2014.pdf [pdf] 4MB

 

 

 

Annual Report 2014-15 - Our Year

 

Annual Review 2015 Additional

 

Annual Report 2014-15 - Additional Information

 

Annual Report 2015 - Additional Information.pdf [pdf] 156KB

 

 

 
Muir Group VFM Statement 2015
 

Our Value for Money Statement 2015

 
 
 
 
 
 
 
 

Annual Report 2014 image

 

Annual Report 2013-14 - Our Year

 

AnnualReport2014.pdf [pdf] 160KB

 

 

 

 

Financial Statements 2015

 

Financial Statements 2014-2015

 

Financial Statements 2015.pdf [pdf] 818KB

 

 

 

Financial Statements 2014 image

 

Financial Statements 2013-2014

 

financialstatement2014.pdf [pdf] 855KB

 

 

 

Value for Money Assessment 2014

 

Value for Money Assessment 2014

vfm_statement_2014.pdf [pdf] 2MB

 

 

 

Involving and Empowering People Strategy

 

Involving People Strategy

 

Involving People Strategy.pdf [pdf] 88KB

 

 

 

Single Equality Scheme

 

Single Equality Scheme

 

Single Equality Scheme.pdf [pdf] 89KB

 

 

 

Environmental Policy Statement

 

Environmental Policy Statement

 

Muir Environmental Policy.pdf [pdf] 339KB