Customer Complaints and Feedback Policy
Our Customer Complaints and Feedback Policy explains how we handle feedback you provide: Customer Complaints and Feedback Policy 2025.pdf [pdf] 656KB
Our Compensation and Remedies Policy shows how we put things right: Compensation and Remedies Policy 2025.pdf [pdf] 308KB
You can also see our simple Customer Feedback Factsheet, Remedies and Compensation Factsheet, and how to give feedback or make a complaint, here: www.muir.org.uk/feedback-and-complaints