Customer Complaints and Feedback

Easier, Smarter, Better If you're pleased with what we've done, or if you're not, your feedback helps us make things easier, smarter and better.

If you’re ever unhappy with us, we’ll work with you to put it right. If you remain unhappy, it’s easy to make a complaint.

We're committed to a fair and efficient complaints process which complies with the Housing Ombudsman's Complaints Handling Code.

In March 2024, we changed from a three-stage to a two-stage complaints handling process. This makes it quicker for you to get a response and to ask for the Housing Ombudsman to review your case.

Click on the boxes below to learn more, give feedback or make a complaint. You can also call us on 0300 123 1222 or email: complaints@muir.org.uk

Customer Feedback Factsheet    Customer feedback and complaints policy   Give feedback or make a complaint   Compensation and Remedies factsheet    You said We did   How we performed   The Housing Ombudsman

Our lead contacts for...

  • Compliance with consumer standards including complaints - Jackie Perry, Executive Director Customer Experience.
  • Board Member Responsible for Complaints - Helen Wordsworth.