Customer Feedback and Complaints

Easier, Smarter, Better If you're pleased with what we've done, or if you're not, your feedback helps us make things easier, smarter and better.

If you’re ever unhappy with us, we’ll work with you to put it right. If you remain unhappy, it’s easy to make a complaint.

We're committed to a fair and efficient complaints process.

Click on the boxes below to learn more, give feedback or make a complaint. You can also call us on 0300 123 1222.

Customer Feedback Factsheet    Customer feedback and complaints policy   Give feedback or make a complaint   You said We did   How we performed   The Housing Ombudsman


Four Million Homes logo The ‘Four Million Homes’ programme provides guidance and training on your rights as a resident, and how to stand up for them.

You can learn more about them and the support you can receive here:



Compliance with the complaints handling code

Compliance with the complaints handling code