Customer Voice
We’re here to serve customers, helping maximise your quality of life. That’s why listening and acting on the customer voice is so important to us, ensuring you feel empowered and know we listen to your feedback.
Learn more about how your customer voice can make an impact:
You can also see our Customer Voice policy here: Customer Voice Policy 2025.pdf [pdf] 612KB
To chat with us about getting involved, call us on 0300 123 1222 or submit your enquiry here: General Enquiries Form | Muir Group Housing Association
Robert Doman — Brand & Communications Partner
Robert produces all the stories and videos you see on our website and social media, as well as publications including our Annual Report.
Robert Burrows — Customer Communications & Engagement Partner
Rob produces your Muir Magazine, the email updates you receive from us, and helps support your National Residents Group (NRG) along with much more!
Libby Mucedola — Customer Insight Officer
Libby reviews all your customer feedback and gathers that information to help us shape our services to meet your needs.
