Get Involved - Consult

We value your views and opinions, and we listen and act upon your feedback to help improve services. 

How can I get involved? 

When? 

You can consult with us about what matters most to you by responding to surveys we send via text, telephone or email. You can make a complaint or give us a compliment through our website, WhatsApp , text, telephone, E-mail, in person or by social media direct message.  

Tell me more, what’s involved? 

 Simply give us your views and opinions on the services we provide. This’ll help us understand what we’re doing well and where we need to improve. 

What impact will it have? 

 We listen and act on customer feedback, some examples of how we’ve improved our services after consulting with customers include: 

You said: 

Act more quickly so we don’t have to chase you up 

We did:

• Launched your ‘My Muir’ online self-service portal, so you can check your rent statement, log repairs and more, all at a time which suits you
• Improved how you can contact us by launching WhatsApp and two-way-texting 

You said: 

Complete repairs in less visits and more quickly. If something changes, let me know and be considerate of my time. 

We did:

• Launched our new We’re Muir repairs team, welcoming MPS as we became one, rather than two organisations.
• Improved how we diagnose repairs - by asking the right questions, including reasonable adjustments, we’re completing more repairs ‘Right First Time.