Our Customer Commitment
We’re committed to a customer experience you can enjoy - one that makes things easier, smarter and better for everyone.
Our Customer Commitment is all about trust – so you know what to expect from us and the services you receive.
The Customer Commitment has been shaped by resident feedback, so we understand the things that matter most to you.
You can be sure we’re working towards what’s important to you every day.
You can see how we're performing by taking a look at our Tenant Satisfaction Measures (TSMs) here: www.muir.org.uk/tenant-satisfaction-measures-tsms
The Customer Commitment shows how we’ll:
- Care about you…
- Look after your home…
- Care about your safety…
- Take a genuine interest in the area you live…
- Be honest with you…
Click on the above video to learn more, or click on the image (left) to read and hear what's in store.
We also have a Customer Commitment specific to our Shared Ownership homeowners - click on the image (right) to see it now!