Contact us
By Phone
Customer Services Team – 0300 123 1222 (24 hours)
Text relay service: 18001 0300 123 1222
Text (SMS): 07537 404 678
By Email
Report a repair online
www.muir.org.uk/report-a-repair
Social Media
Follow us on Facebook, Twitter or LinkedIn
Via What'sApp on 0330 221 5852
Write to or visit us at our headquarters
Muir Group Housing Association Ltd
80 Lightfoot Street
Hoole
Chester
CH2 3AL
We can provide the following upon request:
- Braille
- Large print
- Language translation
Our Head Office is open Monday to Thursday, 8:45am - 4pm. However, due to our staff working from home, it is advisable that you make an appointment to attend the office to ensure that you can meet with those who you wish to speak with. If you do attend the office without an appointment, we will try to assist as best we can but you may not be able to speak to the person you need to.
You can request an appointment by calling us on 0300 123 1222, or via any of the other ways listed above.
Our Head Office is closed on Fridays.
Area Offices
We also have regional offices based in Burnley and Huntingdon.
These offices are not open to the general public, but an appointment system is available for those of you who wish to see a member of Muir staff. We are also than happy to meet you in your home if this is more convenient.
You can request an appointment by calling us on 0300 123 1222, or via any of the other ways listed above.
Burnley
2nd floor
Lodge House
Lodge Square
Cow Lane
Burnley
BB11 1NN
Tel: 0300 123 1222
Facsimile: 0870 731 5057
Parking is available outside the office via a pay and display carpark
Huntingdon
Pathfinder House
St Mary's Street
Huntingdon
Cambridgeshire
PE29 3TN
Tel: 0300 123 1222
Parking is limited outside the office. If you need to park outside the office due to mobility reasons then please get in touch prior to your visit.