Downloadable Factsheets

These documents are in PDF format. Please visit here to download a PDF reader.

For the interactive and audio version of our Factsheets, please click here.

For paper copies of our Factsheets, please get in touch with us at or call 0300 123 1222.


Aids and Adaptations -  Factsheet - Aids and Adaptations 2022.pdf [pdf] 56KB

Air Source Heat Pump -  Factsheet - Air Source Heat Pump 2022.pdf [pdf] 230KB

Anti-Social Behaviour -  Factsheet - ASB 2022.pdf [pdf] 102KB

Asbestos -  Factsheet - Asbestos 2022.pdf [pdf] 91KB           

CCTV In Your Home -  Factsheet - CCTV 2022.pdf [pdf] 91KB

Customer Complaints & Feedback -     Factsheet - Customer Complaints and Feedback 2024.pdf [pdf] 61KB

Damp, Mould and Condensation -  Factsheet - Condensation and Mould 2024.pdf [pdf] 143KB

Domestic Abuse - Factsheet - Domestic Abuse 2022.pdf [pdf] 94KB

Estate Management -  Factsheet - Estate Management 2022.pdf [pdf] 98KB

Fire Doors -  Factsheet - Fire Doors 2023.pdf [pdf] 281KB

Fire Safety -  Factsheet - Fire Safety 2022.pdf [pdf] 53KB

Gas Safety -  Factsheet - Gas Safety 2022.pdf [pdf] 95KB

Grounds Maintenance -  Factsheet - Grounds Maintenance 2022.pdf [pdf] 90KB

How To Apply For Housing -  Factsheet - How To Apply For Housing 2022.pdf [pdf] 90KB

Legionella -  Factsheet - Legionella 2022.pdf [pdf] 85KB

Lettable Standard -  Factsheet - Lettable Standard 2022.pdf [pdf] 49KB

Moving In -  Factsheet - Moving In 2022.pdf [pdf] 95KB

Paying Your Rent -  Factsheet - Paying Your Rent 2022.pdf [pdf] 393KB

Recharges -  Factsheet - Recharges 2022.pdf [pdf] 95KB

Repairs -  Factsheet - Repairs 2023.pdf [pdf] 56KB

Safeguarding -  Factsheet - Safeguarding 2022.pdf [pdf] 149KB

Safety and Security -  Factsheet - Safety and Security 2022.pdf [pdf] 89KB

Say No To Hate Crime -  Factsheet - Say No To Hatecrime 2022.pdf [pdf] 99KB

Starter Tenancies -  Factsheet - Starter Tenancies 2022.pdf [pdf] 50KB

Storage Heaters -  Factsheet - Storage Heaters 2022.pdf [pdf] 108KB

Your Tenancy -  Factsheet - Your Tenancy 2022.pdf [pdf] 104KB

Tenancy Sustainment Support -  Factsheet - Tenancy Sustainment 2022.pdf [pdf] 152KB

Understanding Rent and Service Charges -  Factsheet - Understanding Rent and Service Charges 2022.pdf [pdf] 118KB

When A Resident Dies -  Factsheet - When a resident dies 2022.pdf [pdf] 91KB