Report ASB

How to report ASB

 

Where there are instances of criminal behaviour or activity, you should report incidents to the police via Crimestoppers on 0800 555 111, as well as to us.

You can report any issues relating to ASB, neighbour disputes, domestic abuse or hate crime to us in the following ways:

 

• Online

Via your My Muir online account: My Muir Account | Muir Group Housing Association

By filling out our ASB reporting form

 

• Phone

Customer Services Team – 0300 123 1222 (24 hours)

Text relay service: 18001 0300 123

Text (SMS): 07537 404 678

 

• Email

info@muir.org.uk

 

• In person

By appointment at one of our area offices or, if you would like a member of staff to meet with you, this can be completed in your own home or somewhere neutral such as a local café.

 

• Third party

You may wish for a third party, such as your local councillor, MP, or other agency, to contact us on your behalf.

 

What information should I include?

When you are making a report of anti-social behaviour, please remember to include:

• What type of incident has happened (e.g noise nuisance, verbal abuse etc)
• Where, when and what time did the incident happen
• The name and address of the person(s) causing the problem?
• If the issue has been reported to police
• You can use 'The ASB App' on your mobile phone to submit evidence of ASB. See how to do this here: www.muir.org.uk/news/new-antisocial-behaviour-asb-app-means-more-ways-to-tackle-it-with-muir-1903

 

What happens next?

ASB Reporting response times

ASB Reporting

High Priority   Hate Crime (harassment because of race, religion, disability or sexuality) Domestic Abuse Incidents of violence including threats of violence and harassment Assault Physical assault by an animal Cuckooing Criminal damage   24 hours Routine   Verbal abuse/intimidation Misuse of communal areas, public spaces Alcohol related Drug misuse and drug dealing Arguing and shouting Vandalism Prostitution Pet and animal nuisance Fly tipping Noise nuisance   7 working days

 

• When you report an incident to us, we'll appoint a case officer to investigate. We'll listen to you and discuss what you'd like to happen while explaining what we can do.
• You'll be asked to complete incident diaries to help your case officer build a clear picture of the issue.
• If you need additional support, we'll agree an action/support plan with you detailing how we'll deal with the case, including contact arrangements and the responsibilities of each party.
• We'll be clear about if and how we can tackle an issue raised as an ASB complaint. If we don't feel it falls within the remit of the ASB policy, we'll discuss this with you and advise how else it could be resolved.
• We may need to work in partnership with other agencies to resolve an issue. This might include contacting Police or the Local Authority. If a referral to another agency needs to be made, we'll let you know.
• We aim to empower people to deal with things themselves. If neighbours fall out we know that agreeing a solution between themselves sticks faster than anything we might impose. This may include a referral to a mediator.
• We'll look at other ways, such as issuing a warning or looking for a written commitment about future behaviour, such as an Acceptable Behaviour Contract or Good Neighbourhood Agreement.

If these options don't resolve the situation, we'll look at the legal powers available and select a ways to help provide a solution.

We'll always provide support for you. We'll agree how often we will contact and update you.