Report ASB

Reporting ASB

You should report issues of Anti-Social Behaviour (ASB) to Crimestoppers on 0800 555 111.

You should also report it to us.

 

Before you report ASB, if the problem is not too serious you should first consider speaking to the person(s) involved.

Talking to the person and making them aware they are causing an issue can sometimes be enough to stop the problem.

If you continue to experience ASB or you feel unable to speak to those involved, then you should report the incident.

 

You can report ASB to us in the following ways:

• Using the online ASB reporting form at: ASB reporting form | Muir Group Housing Association
• Online via your My Muir portal
• Send an email to info@muir.org.uk
• Call us on 0300 123 1222
• Send us a message on Whatsapp at 0330 221 5852
• Text us at 07537 404 678
• Send us a message on Facebook: Facebook
• Face to face with a Muir colleague

 

You'll need to provide us with the following information:

• The date, time and place the incident occurred
• A description of what happened
• Thename of the person/people involved and their address (if known)
• The name and address of anyone else who witnessed the incident
• Anincident number if police were called
• Thedetails of any other agency that has been informed or has supporting information

When you report ASB to us we will categorise your complaint according to the severity of the incident, while also considering the individual circumstances of those involved.

 

 

Inline with our ASB policy, we'll respond to:

• High Priority Cases by the end of the next working day.
• Routine cases within seven days.

All cases reported to us will receive an ASB pack within two working days.

 

Visit our Anti-Social Behaviour Factsheet at Resident Factsheets | Muir Group Housing Association to learn more about how we handle ASB and support you can receive.