HOW RESIDENTS WERE AT THE HEART OF MUIR’S DECISION-MAKING in 2021-22 – READ THE NRG ANNUAL REPORT
READ how residents have been shaping the services they receive at Muir in the NRG’s 2021-22 Annual Report.
Residents are at the heart of decision-making at Muir and the Association’s National Residents Group (NRG) are constantly involved in monitoring and improving services.
NRG decisions influence how Muir enhances customer satisfaction by using resident feedback to help deliver better futures for everyone.
The NRG Annual Report – ‘Our Voice 2021-22’ is available to view here now: NRG Annual Report 2021-22.pdf [pdf] 11MB
It explains everything the NRG did to effect decisions at the highest level, by Muir residents on behalf of Muir residents.
“Creating a stronger customer voice is really important to us and it’s great to see more opportunities for residents to get involved in decision making,” Chris Bishop, Chairman of Muir’s National Residents Group (pictured) said.
“Our annual report highlights how the NRG have been active and influential in 2021-22 and gives a flavour of all that we do, and our focus for the year ahead.
“I encourage Muir residents to take some time to see how their feedback and ‘our voice’ has been shaping services for them.”
To learn more about the NRG and how to get involved, visit: https://www.muir.org.uk/our-latest-news/muir-needs-your-amazing-nrg-apply-to-join-our-national-residents-group-now-1265
You can also join the Muir Connects group on Facebook to ensure your voice is heard by clicking here: https://www.facebook.com/groups/640260199792976