HOW WE COMPLY WITH NEW COMPLAINTS HANDLING CODE HELPS SHAPE MUIR SERVICES FOR YOU
HOW Muir handles complaints helps shape the way we provide the services that matter to you.
Resident feedback provides vital insight into how we can improve the customer experience at Muir.
In July 2020, the Housing Ombudsman Service unveiled a new Complaints Handling Code – outlining good practice that ensures landlords respond to complaints effectively and fairly.
We have worked with Muir’s National Residents Group to complete the code’s first annual self-assessment, which revealed the Association is already compliant with the approach the code takes.
We are pleased to publish our first self-assessment and underline our ongoing commitment to quick resolution, fair outcomes and learning lessons: Housing-Ombudsman-Complaints-Handling-Code---Muir-self-assessment-October-2020_ (1).pdf [pdf] 91KB
The outcome means our complaints process is robust and effective in accordance with the good practice required by the Housing Ombudsman.
However, we’ll continue to enhance it in consultation with residents to continually ensure fair and efficient outcomes.
You can get involved by clicking here: https://www.muir.org.uk/our-latest-news/wed-love-to-listen-make-your-voice-heard-at-muir-1387www.muir.org.uk/our-latest-news/wed-love-to-listen-make-your-voice-heard-at-muir-1387
To find out more about the Housing Ombudsman Service or the Complaints handling code, visit www.housing-ombudsman.org.uk