HOW OUR CUSTOMER COMMITMENT IS ENHANCING YOUR CUSTOMER EXPERIENCE
Our Customer Commitment is all about trust – so you know what to expect from us and the services you receive.
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OUR ADVISORS LOVE GIVING YOU A GREAT EXPERIENCE WHEN YOU CALL AND YOU’RE GIVING THEM TOP MARKS!
We love that more than two thirds of you are giving our Customer Experience Advisors top marks when you speak to them.
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CUSTOMER SERVICE SHAPED BY YOUR FEEDBACK IS IMPROVING YOUR EXPERIENCE
We're always eager to provide great customer service, and you’ve told us about many of the great experiences you’ve has as a result.
Read " CUSTOMER SERVICE SHAPED BY YOUR FEEDBACK…"MY MUIR – THE DOOR IS ABOUT TO OPEN INTO YOUR NEW ONLINE WORLD
You'll soon be able to enter your own online Muir world where you’ll encounter exciting new ways to access our services.
Read " MY MUIR – THE DOOR IS ABOUT TO OPEN INTO…"YOU’VE BEEN GIVING OUR ‘ON THE DOORSTEP’ APPROACH TO CUSTOMER SERVICE A BIG THUMBS UP!
You've had some great things to say about how our ‘On the Doorstep’ approach has improved you customer experience since we launched our new way of writing to you.
Read " YOU’VE BEEN GIVING OUR ‘ON THE DOORSTEP’…"SEE WHAT WE DID IN 2023-24 – IT’S ALL IN OUR ANNUAL REPORT!
Our 2023-24 Annual Report is available for you to read now!
Read " SEE WHAT WE DID IN 2023-24 – IT’S ALL IN…"‘MY MUIR’ - PREPARE TO ENTER YOUR NEW ONLINE WORLD!
Always wished you could access your Muir account online?
Read " ‘MY MUIR’ - PREPARE TO ENTER YOUR NEW ON…"ENSURE OUR REPAIRS TEAMS AND CONTRACTORS ARE WHO THEY SAY THEY ARE WHEN THEY ARRIVE
When we do repairs, maintenance or a regular service at your home, you can check to see the person at your door is who they say they are.
Read " ENSURE OUR REPAIRS TEAMS AND CONTRACTORS…"BE A HERO - TEST YOUR CARBON MONOXIDE DETECTORS EVERY MONTH TO SAVE LIVES
We install carbon monoxide detectors in all Muir homes with gas appliances.
Read " BE A HERO - TEST YOUR CARBON MONOXIDE DE…"MUIR ‘THRILLED’ TO INRODUCE NEW REPAIRS PROVIDERS DURING SUMMER EVENTS
We were thrilled to introduce new repairs providers to you at events across the East and Northallerton areas.
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