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YOU made sure The Big Chat was massive for Muir residents after more than 1,000 of you got involved to have your say!

Your views will help enhance your overall customer experience and shape Muir’s new Customer promise after the Association staged over 50 Big Chat events in communities across the country throughout April and May.

Muir thank you video With residents having their say face-to-face with Muir staff, online and over the phone, the Association is using the information to build a customer experience that makes things easier, smarter and better for everyone.

And we’d like to say a massive Big Chat “thank you” for getting involved (click the video, right).

“It was amazing to speak to so many Muir residents everyone at Muir would like to say a big ‘thank you’ for taking part in The Big Chat,” Liam Radford, Customer Experience Manager.

Muir resident “Your views are vital to how we shape our new customer experience, which promises to make things easier, smarter and better for everyone.

“We’ve loved getting right to the heart of Muir communities as we seek to revolutionise how we do things for you.”

We’ll now analyse the information you provided before setting up a series of focus groups to concentrate on how we work to enhance the things that matter most to you.

So, stay tuned for Muir information!


Muir resident  Muir resident  Muir resident