“ABSOLUTELY AWESOME” – HUNDREDS LOG IN TO NEW ‘MY MUIR’ ONLINE WORLD | Our Latest News

“ABSOLUTELY AWESOME” – HUNDREDS LOG IN TO NEW ‘MY MUIR’ ONLINE WORLD

YOUR “fantastic” My Muir self-service customer portal is quickly becoming a hit as hundreds of North region residents login.

They’ve been discovering a fabulous online world of Muir services – making things easier, smarter and better – as they access My Muir online, anytime!

We’ve been getting great feedback from residents who’ve already been using the “absolutely awesome” things the My Muir portal has to offer – enabling you to access your rent account, make payments, report repairs and lots more.

 

My Muir video The My Muir online portal is fantastic,” Richard Clark, Muir resident said.

“A place to pay rent, see statements and raise any issues/repairs via a chosen method of communication that works for both Muir and myself is brilliant.

“The ‘My Disability’ feature is an absolutely awesome touch - very few applications have this feature.

“It's a nice clean easily understandable layout and fulfils requests in good time such as downloading statements and documents. 

“I hope people make use of the app, even if they just use it as a link repository for all things Muir.”

 

My Muir was created using resident feedback, helping to shape the look and feel of the portal with services that mattered most to you.

It was one of the things you said you wanted in #TheBigChat!

 

 My Muir going liveAre you a North region resident who hasn’t signed up to My Muir yet?

Check your email inbox for the authorisation code and access link we sent you on October 16.

Can't find it? Call us on 0300 123 1222.

When you login, you’ll automatically be entered into a prize draw where you can win Alexa devices, wireless ear buds and shopping vouchers.

 

I’m not a North region resident – when can I access My Muir?

The rollout of My Muir is being staggered to different areas at different times. If you're not a North region resident, we'll let you know when it's time for you to sign up to My Muir!

 

What we say…

Muir staff“We’re delighted by the early success of My Muir,” Liam Radford, Muir’s Head of Customer Experience said.

“North region residents have been signing up in their hundreds, and we look forward to rolling this out to other areas in the weeks ahead.

“We’re pleased it’s proving to be a hit with customers who are accessing services we provide in ways that are easier, smarter and better – online anytime.

“It means they don’t have to wait in any call queues and can see what they need at the touch of a button.”