AVAILABLE NOW! – OUR NEW ANNUAL REPORT SHARES HOW OUR SERVICES WERE KEY FOR CUSTOMERS IN 2025/26
OUR latest Annual Report captures how The Big Chat came back to help us enhance services, how we’ve been ‘going green’, where we’re Building New Homes and how we’ve been living our values to help deliver services that help customers happy in their homes.
Changes we’ve made thanks to feedback we received from you shows how we’ve been enhancing services that are easer, smarter and better throughout 2025/26.
Learn how we invest the rent money you provide to help us provide those service improvements – understand where every pound goes in pursuit of delivering on our Customer Commitment.
More than 76% of customers said they’re satisfied with our overall service – see what we did, and what we’re doing to build on strong services as we now complete over 85% of all repairs on time.
Open the report here: Annual Report 'Our Year' 2025-26.pdf [pdf] 2MB
“In this annual report we share with you many of the ways we’ve been working to deliver services and how we’re looking to improve even further in the year ahead,” Catherine Dixson, Muir Chief Executive said.
“Your feedback helps us shape and enhance the services you receive from us.
“We’re excited to share how we’ve been working to make things easier, smarter and better – to help keep you happy in your homes.”
We've also published our 2026 Financial Statements which are available here: Muir Financial Statement 2026.pdf [pdf] 1MB
Our 2025/26 Environmental, Social and Governance (ESG) Report will also be available soon!