LATEST CUSTOMER VOICE REPORT SHOWS YOU HOW WE’RE LISTENING AND ACTING
OUR latest Customer Voice report is now online, showing how we continue to listen and act on your feedback.
It’s important for you to know how we value your voice, so you’re empowered to tell us what we do well, and what we can improve.
We use your feedback to make changes to how we deliver services you receive — working together.
We listen to you in lots of ways including:
· #TheBigChat
· Various transactional surveys
· Contact with our Customer Experience team
· Neighbourhood events
Every three months, we put together a Customer Voice report which highlights all the ways we’re listening and acting on your latest feedback.
You can read our latest report here : Customer Voice Report - Q3 2025-26.pdf [pdf] 5MB
To learn more about how we value your customer voice and how we use your feedback, click here: Listening to our Customer Voice | Muir Group Housing Association