NEW WAY OF REPORTING REPAIRS ONLINE MAKES THINGS EASIER, SMARTER AND BETTER FOR YOU!
WE’VE launched a new way of reporting your repairs online – making things easier, smarter and better for you!
Our new improved reporting tool will help us fix more of your non-emergency repairs right first time as you provide information to help us diagnose problems at the touch of a button.
We’ll receive more accurate information – making our processes more efficient and enhancing the service you receive.
You can also let us know of your preferred appointment slot – so we can do our best to fix your repair when it’s more convenient for you.
You said, we did...
“You said you wanted your repairs service to be easier, smarter and better; and this online option will improve the way we do things for you,” Liam Radford, Muir’s Head of Customer Experience said.
“The reporting process has been created using the knowledge of the people who actually fix your repairs – so it gives them the exact information they need to diagnose a problem.
“It means We’re Muir and Fosters maintenance teams ha ve got more chance of fixing non-emergency repair s right first time .
“It also means less time queuing on the phone to s peak with us too.”
How can I use it?...
You can use the new online repairs reporting tool in your My Muir customer portal – adding to the growing features available for you online anytime.
You can access the My Muir portal here: My Muir Account | Muir Group Housing Association
If you’re logging on to My Muir for the first time, request an authorisation code by emailing us at info@muir.org.uk
You should still report emergency repairs by calling us on 0300 123 1222 .
