Our customer service team is always happy to help
THE friendly customer service team at Muir is constantly working to answer queries and respond to any issues residents may have.
Team members strive to provide the best possible service and deal with call volumes of up to 500 each day.
One customer service advisor, Rachael Day (pictured), has been working at Muir since 2014 and enjoys helping improve the lives of tenants who contact her for help.
“We are the first point of call for anything and everything,” Rachael said.
“When we aren’t taking calls we are responding to text messages, emails and voicemails which are sent in, as well as calls from contractors.
“The job is really varied and interesting. We have a closely knit team with a family atmosphere and everybody helps each other.”
Rachael, a dancer who enjoys teaching salsa in her spare time, was given a permanent role on the team after impressing her employers in a temporary capacity.
She concentrates on successfully resolving issues as quickly as possible and added: “If there is anything we can’t deal with we refer residents to the correct department for the assistance they need.”
Customer service advisors at Muir have a huge range of responsibilities which include dealing with repairs, housing applications, house swaps, payments, direct debits, complaints and reports of anti-social behaviour to name but a few.
Muir’s Customer Services Team Leader, Andrew Warren (pictured, left) said: “We aim to do more and more for our customers at the first point of contact.
“We have a varied customer base but we work hard to make sure what we do is right for them, deliver the service they need and give them the answers they require.”
Chris Povey, Senior Customer Services Advisor, (pictured, right) says the passion shown by his colleagues in getting things right first time is vital to Muir’s continued success.
“The customer is at the heart of what we do and we are passionate about the service we provide,” he said.
“We take calls seriously and pride ourselves on getting things right first time.
“We really try to put ourselves in the customer’s position and we are constantly training to improve and have the latest information at hand.”
To contact Muir’s Customer Service Team call them on 0300 123 1222, text 07537 404 678, access their text relay service on 18001 0300 123 1222, message them on Facebook or email info@muir.org.uk