THE NRG ANNUAL REVIEW SHOWS HOW YOUR CUSTOMER VOICE SHAPES WHAT WE DO FOR YOU
THE 2025/26 NRG Annual Review is here to see how your National Residents Group has been helping you to have a stronger say in what we do!
The review shows how the customer voice is at the heart of the changes we make to improve our performance and the services you receive from us.
The NRG work together with us to shape services – and the difference they help make to the things you say matter most to you shows how the new Customer Voice Partnership will help you have a stronger say.
(Applications to join the new Customer Voice Partnership are now open, so learn more and apply here: TAKE THE NEXT BIG STEP AND HAVE A STRONGER SAY IN WHAT WE DO! | Our Latest News | Muir Group Housing Association )
The review explains how the NRG have been helping us make improvements to services including repairs, grounds maintenance and anti-social behaviour support.
And how NRG members got involved in The Big Chat so they can be sure we listen and act on your feedback.
You can visit the NRG 2025-26 Annual Review here: NRG Annual Review 2025-26 - Our Year.pdf [pdf] 2MB
“I’m incredibly proud of the commitment and dedication shown by NRG members,” Sue Kearns, NRG Chair said.
“This review highlights not just what we’ve done, but the real impact of customer involvement - helping make services easier, smarter, and better.”