YOU CAN NOW REPORT REPAIRS ONLINE IN ‘MY MUIR’!
YOU can now report repairs online in My Muir!
The new ‘My Muir’ feature lets you report repairs* at the touch of a button in your very own customer portal.
It means you can tell us about your non-emergency repairs ‘online anytime’ in a way that suits you without the need to wait in any call queues – making things easier, smarter and better.
Log on to your new My Muir world here: Login to My Muir
You’ll need your tenancy reference number and your activation code, which is being emailed to you on May 14th.
The ‘report a repair’ option is the latest feature that helps make ‘‘My Muir’ home to your own fabulous online world of services, also letting you - Access your rent account — Make payments — Report anti-social behaviour – lots more.
More than 1,500 residents are already using ‘My Muir’ on their phones, tablets and laptops! Log on now to make sure you’re getting the same online service they receive.
If you’ve already logged in, we hope you’re finding it easier, smarter and better!
*(Continue to report emergency repairs by calling 0300 123 1222)
Here’s what residents are saying about ‘My Muir’…
“The My Muir online portal is fantastic. A place to pay rent, see statements and raise any issues/repairs via a chosen method of communication that works for both Muir and myself is brilliant,” Richard Clark said.
“It was easy to set up, and once up and running, I found it very easy to navigate, with clear and concise instructions. In my case, I was reporting a repair. Simple guidance with clear procedural instructions,” Elaine Doyle said.