YOU’VE BEEN GIVING OUR ‘ON THE DOORSTEP’ APPROACH TO CUSTOMER SERVICE A BIG THUMBS UP!
YOU’VE had some great things to say about how our ‘On the Doorstep’ approach has improved your customer experience since we launched our new way of writing to you.
It’s improved the way we communicate with you – making letters easier to understand, less formal and giving them a friendlier feel.
It was one of the things you said you wanted in #TheBigChat – and we’ve had some great feedback from you since.
Our ‘On the Doorstep’ approach ensures we write letters, emails and messages to you in a similar voice to one we’d use if we were having a conversation on your doorstep – just like when we spoke with you in #TheBigChat.
Muir resident, Sue Kearns said: “Sometimes when I read documents like this, I want to put them down after the first few sentences, but the way this was written made me want to keep on reading. I was very impressed.
“I’ve also received letters previously that have been very abrasive. However, the one I received most recently was friendly, it came across really well and it was also a lot more informative.”
It’s been great hearing the difference our ‘On the Doorstep approach has made to you since launching in 2023.
“We loved speaking with all of you ‘on the doorstep’ during #TheBig Chat,” Liam Radford, Muir’s Head of Customer Experience said.
“After getting your feedback, we wanted to design a new way of writing that had a similar vibe.
“We’re really enjoying seeing how ‘On the Doorstep’ has improved your customer experience – helping to make things easier, smarter and better for you.”
We’re celebrating Customer Service Week 2024 – from October 7th-11th.
If you’ve got some feedback for us, you’re welcome to contact us here: www.muir.org.uk/customer-feedback-form