Page 13 - PDF Annual Report 2017 -2018

Other training involved The Local Hous-
ing Allowance Cap, Leadership Devel-
opment, Client Needs and Risk Assess-
ments.

All staff also undertook a variety of on-
line training covering topics such as Data
Protection, Professional Boundaries and
Fire Safety. #inclusive

Community Housing Manager, Emma
Robinson said: “There has been a real im-
provement in terms of how people work
together.
techniques I learnt in my previous role to
“The overall structure is balanced and help customers and colleagues dealing
there is real collaboration to get things with difficult ASB situations, as well as
done. #passionate bringing strong partnership working with
the police.” #dynamic

Tara Bold, an Income Services Officer
said: “I work in a really positive environ-
ment.

“The open culture allows me to push for-
ward ideas and opinions and I feel really
valued at Muir.

“The opportunity to get involved in a
wide array of projects and work streams
has been really interesting.

“Coming to work at Muir was one of the
best career moves I could have made.”
“Income and Housing Management func- #caring
tions have integrated better, allowing
more flexible working.

“Retaining specialist knowledge means
we don’t lose focus on driving improve-
ment, but involve more people in this
through Service Excellence Groups.

“It’s a positive culture where people offer
ideas and are listened to.” #honest

Rebecca Miller was a PCSO before joining
Muir as a Tenancy Services Officer.

She said: “I have used the skills and

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