Page 9 - PDF Annual Report 2017 -2018

By carefully researching how we procure Money Advisors climbed on board with
services for these works, we saved more Financial Capability Week in November
than £1million, staying true to our Value 2016, posting a host of money-saving
for Money ideal. #honest hints and tips on www.muir.org.uk, as well
as a range of informative videos.
What’s more, having our own in-house
contractor, Muir Property Solutions, con- The correct money advice can be vital in
tinues to help us save money which we helping residents to sustain their tenan-
can invest back into properties while cies. #inclusive
maintaining a high standard of service.

But we didn’t just invest in our homes, we
also invested in the wellbeing of our resi-
dents. #passionate

Muir’s Money Advisors started holding
money-saving events in 2016-17, helping
residents cut the cost of household bills.

Muir has also been acting swiftly to mini-
mise the number of empty properties on
its books while reducing arrears.

In 2016-17 the number of empty proper-
ties fell to 1.4% while current tenant ar-
rears stood at 5% at the close of the year.

Rent collection was recorded at 99% and
the number of evictions fell to 17.

We successfully relet 390 properties in
We aspire to be more than just a land- 2016-17, with an average relet time of less
lord and part of that is giving people the than 25 days. #responsive
correct money advice and helping them
where and when we can. #caring

We referred more than 400 residents to
our Money Advisors in 2016-17.

Our first drop-in money-saving advice
event was held in Burnley during Febru-
ary, where we identified an annual aver-
age saving of about £400 for residents
who visited us on the day. #dynamic

Call Muir on 0300 123 1222 for money advice 9