Page 12 - PDF Annual Report 2017 -2018

RETAINING

TALENTED

AND SATISFIED

EMPLOYEES

Our talented staff are integral to everything Muir does.

Without a skilled and dedicated workforce we would not
be able to deliver the level of service we achieve.

Investing in them ensures they learn more skills which

helps maintain the continuity residents enjoy.

2016-17 saw Muir’s new housing teams Staff undertook a wide variety of training
really begin to flourish. in 2016-17 to help keep them on top of
their game. #dynamic
Muir created the new teams as part of
its ‘Redefining Excellence’ approach the This included modules on lone working,
previous year. supporting bereavement, providing mon-
ey advice, applying emergency first aid,
The four new area teams, led by Com- understanding fundamentals in tenancy
munity Housing Managers, have moved management, and welfare reform.
forward with a positive culture, a strong
focus on customer and performance, and
a ‘can do’ attitude. #responsive

Teams are a mixture of established, expe-
rienced housing management profession-
als, colleagues who are new to the busi-
ness and, in some cases, the sector.

By combining experience with a fresh
perspective and new ideas we have cre-
ated a vibrant set of teams who really do
personify our values. #passionate

12 Follow us on Twitter @MuirGroupHA