Page 7 - PDF Annual Report 2017 -2018
P. 7
They are also certified in Quality and En- directly to their first job, meaning they
vironment Management, are Health and now don’t need to attend the office to
Safety accredited, and have attended Site collect their daily work - responding to
Management Safety Training Schemes. residents faster. #dynamic
In total, MPS workers completed 310
hours of training to help ensure both
operatives and residents stay safe when
work is being carried out.
Types of work undertaken by MPS include
revamping empty properties, Responsive
Repairs, Kitchen and Bathroom Refur-
bishments, Periodic Testing and External
Works. #inclusive
The use of a new online management tool
is also helping MPS provide a more effi-
cient service for Muir residents.
Another way Muir works to keep people
safe in their homes is by conducting reg-
ular scheme inspections.
The results of our Resident Satisfaction
Survey showed us you wanted Muir to be
more visible on the ground.
We responded by ensuring our Tenancy
Services Officers visit the areas in which
you live, to identify maintenance issues
when they arise, and bring us closer to
you so concerns can be raised face to
face. #honest
The service is accessed by maintenance
staff on mobile devices so they can up- These inspections are regulary advertised
date information while out and about, on social media, and we value the oppor-
and respond proactively. #responsive tunity they provide to improve safety for
residents.
Barry Brussels, MPS Managing Director
said: “The AccuServ tool is a repairs man- We have also responded to almost 100%
agement solution which automates many of reports of anti-social behaviour within
of the tasks during the life of a repair that our set service standard timescales, and
were previously manual processes. have taken tough and decisive action to
improve the lives of people affected by
“Each stage of the job is captured so we ASB in our properties. #caring
have real time information and can pro-
vide responses to queries immediately.” Muir has a variety of Supported, Shel-
tered, and Specialist Housing schemes,
All MPS operatives now also have online enabling residents to be safe and remain
Personal Data Assistants and can travel independent for longer, as well as a
Registered Care Home.
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